Service Request Ticket

Service Request Information

CONTACT	Name	Mathis, Wesley	Date	Sep 25, 2023 02:13 PM
	Department	Humanities/ English, Writing & Linguistics	Phone	89750
	Location		Email	mathisw@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20150676 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag	9RNBJB2	Description	Dell OptiPlex 9020 SFF I7-4790(quad 3.6GHz, 8MB)
	Serial No.	9RNBJB2	Location	PDR
	CPU	Intel Core i7-4790(Quad Core HT, 3.6GHz, 8MB)
	OS	Windows 10 Enterprise 64bit	Software	MS office Pro Plus 201* from XXXX2015004715;
	Wired NIC	18:66:DA:13:FB:C0

TECHS	Submitted by	Laurie McCoy	Contact	lmccoy21@wou.edu	88925
	Primary Technician		Contact	rmartinis22@wou.edu	88925

Entered by	Date	Memo
Jack Martinis			Email Public
Entered by	Date	Memo
Jack Martinis	Sep 26, 2023 10:21 AM	Task reassigned to Jack Martinis.	Add Attachment
Jack Martinis	Sep 26, 2023 10:21 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Jack Martinis	Sep 26, 2023 10:21 AM	**This is an email** Hi Jack, Yep, that fixed it. Thank you. Best,	Add Attachment
Jack Martinis	Sep 26, 2023 10:03 AM	**This is an outgoing email** Hi Wesley, One thing I would recommend trying is seeing if switching your default printer to the new one does anything; it sounds like it keeps printing to the default printer, which was MA-Copier. I am available Tuesdays and Thursdays from 9am to 1pm, and on Wednesdays from 9am to 5pm. -Jack Martinis, UCS Tech.	Add Attachment Public
Laurie McCoy	Sep 25, 2023 02:13 PM	**This is an email** My computer WOU# is 20150676. My office hours are online for the rest of the week, but I could be on campus before 2:00 or after 4:00 next week. Best,	Add Attachment
Laurie McCoy	Sep 25, 2023 02:13 PM	**This is an email** Hi, We recently had a new printer installed on the 3rd floor of Maaske (Hum-Maaske on ThreeSisters). I was able to connect to and install it on my office machine (Maaske 315). However, even when I select that printer for the job, the job actually goes to the (//threesisters MA-Copier and prints there. Any help is appreciated. Best,	Add Attachment