Service Request Ticket

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Service Request Information

CONTACT	Name	New, Faculty/Staff	Date	Sep 26, 2023 04:22 PM
	Department	University Computing Solutions	Phone	88925
	Location		Email

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20200378 (opens in a new window)	Bldg/Room	SH 106
	Service Tag		Description	Apple 13-inch MacBook Pro with Touch Bar - Space Gray #Z0Z1
	Serial No.	C02DQ18SQ05N	Location	Seth Wollam
	CPU	Apple M1 chip with 8-core CPU
	OS	Unknown	Software
	Wireless NIC	C4:91:0C:B6:D0:1F
	Bluetooth NIC	C4:91:0C:B4:C0:AC

TECHS	Submitted by	Nathan Sauer	Contact	sauern@wou.edu	88960
	Primary Technician		Contact	rmartinis22@wou.edu	88925

Tracking

Entered by	Date	Memo
Jack Martinis			Email Public
Entered by	Date	Memo
Jack Martinis	Oct 05, 2023 10:42 AM	Status changed from (2) Scheduled to (5) Completed	Add Attachment
Jack Martinis	Oct 05, 2023 10:42 AM	I was able to go over there this morning and install all supplies, did some decent cable management and added the printers. Again, problems with the PCL printer present in smith hall; it is CA-Miles for the main one, and when you add it you want to select generic PCL driver for it's driver. Then, once it's added, you would click the printer from the printer menu and click it's options, where you will click the middle tab and find DUPLEXING which means double sided printing.	Add Attachment
Andrew Zhen	Oct 04, 2023 12:37 PM	**This is an email** I should be there by 9 tomorrow morning. I head into class about 10:50. Thanks!!	Add Attachment
Andrew Zhen	Oct 04, 2023 10:24 AM	Status changed from (6) Ready to Deliver to (2) Scheduled	Add Attachment
Andrew Zhen	Oct 04, 2023 09:49 AM	**This is an outgoing email** Hi Seth, Yes, our team will be able to deliver that to you then! If you can specify a time when you are on campus, we will be there shortly! Best, Andrew	Add Attachment
Andrew Zhen	Oct 04, 2023 09:46 AM	Task reassigned to Jack Martinis.	Add Attachment
Andrew Zhen	Oct 04, 2023 09:46 AM	**This is an email** Fantastic! How about tomorrow morning sometime between 9-10:30?	Add Attachment
Andrew Zhen	Oct 04, 2023 09:45 AM	Dock: 20200897 Monitor: 20190897 Mac: 20200378	Add Attachment
Andrew Zhen	Oct 04, 2023 09:34 AM	**This is an outgoing email** Hello Seth, Your Mac you requested is ready for delivery! Let me know when is a convenient time for you, so we can deliver it to you. To double check the building and room it is Smith 106 is this correct? We are available from Monday - Friday 8 AM to 5 PM. Best, Andrew Zhen Student Tech \| University Computing Solutions Western Oregon University 345 Monmouth Ave N \| Monmouth, OR 97361 azhen23+ucs@mail.wou.edu -------------------------------------------------- ---------------------------- UCS Service Request Desk Email: ucshelpdesk@wou.edu Phone (off-campus): 503-838-8925 Phone (on-campus): 8-8925	Add Attachment
Monica Valencia	Oct 03, 2023 01:50 PM	Task reassigned to New Equip. Setup.	Add Attachment
Monica Valencia	Sep 28, 2023 09:16 AM	What is the W# for this? I need to know so that I can take it off the GFA Pool list. It also needs to be added to the SR and have inventory updated	Add Attachment
Andrew Zhen	Sep 27, 2023 03:52 PM	Status changed from (1) Pending to (6) Ready to Deliver	Add Attachment
Andrew Zhen	Sep 27, 2023 03:52 PM	Image complete // placed back in the GFA set-ups	Add Attachment
Andrew Zhen	Sep 27, 2023 12:23 PM	Imaging on Student Tech iMac station	Add Attachment
John Rushing	Sep 27, 2023 09:04 AM	Priority changed from (3) Priority to (2) High Priority.	Add Attachment
Nathan Sauer	Sep 27, 2023 07:46 AM	He would like a Mac laptop.	Add Attachment
Nathan Sauer	Sep 26, 2023 04:23 PM	It is probably best to contact Seth at sethwollam@gmail.com until he gets his WOU computer and email setup.	Add Attachment
Nathan Sauer	Sep 26, 2023 04:22 PM	Contact Info: Seth Wollam - sethwollam@gmail.com	Add Attachment Public