Status changed from (1) Pending to (5) Completed

New ticket made to set up his new personal printer; SR 81555.

I will close this ticket and add that the big printer needs to be added to his machine.

****incoming****

Hi Jack,
The OIED drive issue is okay now. I am still having problems printing on the large printer/copier in Rm. 408.
Thanks
Joe

Joe Macade @ macadej@mail.wou.edu

Found the drive in question:

\\groupa.wou.edu\groupa\international_admissions

I saw Joe towards the end of the day, and was able to help him with his zoom problem. He wanted to hear the ringing, so I set a separate device for the ring - his monitor rings, along with his headphones, but the talking when he picks up the phone only comes out of his headphones so it doesn't fish bowl. He needs the 'oied' drive. He needs the main Konica Minolta Bizzhub 554e printer in APSC connected. I was told the name for it is IA-INTcopier. It is usercode locked, he should have an email with his usercode otherwise someone at their front desk may know. He also has a 2013 hp printer that came with the room that he is having issues with, he said it has printed before and it gets cut off half way. He tried changing the cartridges himself, and it doesn't work - I think he may have tried changing a cartridge for an already spent cartridge; it says he is out of yellow.

****This is an email****

Hello - 

Is UCS coming today to assist Joe and his printer?

Thank you!

Roseanna 

Availability : 
Wed & Thursday from 1pm-3pm