Service Request Ticket - # 81195

Service Request Ticket - # 81195

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Service Request Information

CONTACT	Name	New, Faculty/Staff	Date	Sep 27, 2023 11:10 AM
	Department	University Computing Solutions	Phone	88925
	Location		Email

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

TECHS	Submitted by	Mary Dycus	Contact	mdycus20@wou.edu	88925
	Primary Technician		Contact	rmartinis22@wou.edu	88925

Tracking

Entered by	Date	Memo
Jack Martinis			Email Public
Entered by	Date	Memo
Jack Martinis	Oct 27, 2023 10:49 AM	Task reassigned to Jack Martinis.	Add Attachment
Jack Martinis	Oct 27, 2023 10:49 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Jack Martinis	Oct 27, 2023 10:49 AM	**incoming** Hi Jack. Thanks for checking in. I have resolved the issue by installing the auto updates and rebooting. Thank you.	Add Attachment
Jack Martinis	Oct 27, 2023 10:14 AM	Will close if no reply by monday.	Add Attachment
Jack Martinis	Oct 27, 2023 10:14 AM	**outgoing** Good morning, Were you still experiencing any issues with Microsoft or Adobe? -Jack Martinis, UCS Tech.	Add Attachment
Jack Martinis	Oct 05, 2023 11:39 AM	**outgoing** Good Morning Professor Paterson, I was wondering if you were still having issues with Microsoft and Adobe on your computer, we have an open ticket saying you couldn't access them. -Jack Martinis, UCS Tech.	Add Attachment
Jack Martinis	Sep 28, 2023 11:35 AM	**This is an outgoing email** Hi Professor Paterson! I have a ticket open here saying you were having some issues connecting / using microsoft as well as adobe apps. Is this on a personal device? Also, would you be able to come in anytime for diagnosis? We are open 8am-5pm, M-F. A tech would also be able to come out to you sometime, but I am unsure what techs are scheduled for today and I leave today at 1pm. Let me know what works for you, and we will try to get this figured out for you! Thank you for reading Professor, -Jack Martinis, UCS Tech.	Add Attachment
John Rushing	Sep 28, 2023 09:03 AM	I checked AD and Adobe, their accounts both look good.	Add Attachment
Mary Dycus	Sep 27, 2023 11:11 AM	Contact Info: Rebecca Patterson, V00384827, 618-401-4055	Add Attachment Public
Mary Dycus	Sep 27, 2023 11:10 AM	User can not access Microsoft and Adobe apps. Might need to uninstall and install again. user also would like to be walked through the process of backing up their files on the day they come in. Would like to come in on a Tuesday 9am.	Add Attachment