Service Request Ticket

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Service Request Information

CONTACT	Name	DeVoe, Cinda	Date	Sep 27, 2023 12:24 PM
	Department	College of Liberal Arts and Sciences	Phone	88206
	Location		Email	devoec@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20190535 (opens in a new window)	Bldg/Room	NS 104
	Service Tag	1RNQ1Z2	Description	Dell Latitude 5401, I7-9850H(6 core 2.6GHZ)
	Serial No.	1RNQ1Z2	Location	Hamid Behmard, Division Chair replaces W#20140673
	CPU	Intel Core i5-9400H 9thGen(Quad 2.5GHz, 8M Cache)
	OS	Windows 10 Pro, 64 bit	Software	Microsoft Desktop Ed license licensed for Office Pro Plus 201* XXXX2019009325;
	Wired NIC	98:E7:43:67:A9:8F
	Wireless NIC	50:EB:71:EB:90:CE
	Bluetooth NIC	50:EB:71:EB:90:D2

TECHS	Submitted by	Lourdes Salazar	Contact	lsalazar19@wou.edu	88925
	Primary Technician		Contact	rmartinis22@wou.edu	88925

Tracking

Entered by	Date	Memo
Jack Martinis			Email Public
Entered by	Date	Memo
Jack Martinis	Oct 05, 2023 09:31 AM	Status changed from (2) Scheduled to (5) Completed	Add Attachment
Jack Martinis	Oct 05, 2023 09:31 AM	I was able to meet Cinda in NS104 and put the admin rights for Steve Taylor on the laptop in question; we also added the wifi on the laptop as there was no ethernet cord yet. Closing ticket.	Add Attachment
Jack Martinis	Oct 04, 2023 09:02 AM	**This is an outgoing email** Hi Cinda, Apologies for not checking in yesterday, are either one of you available today to do this? I am in all day today, 9am-5pm. -Jack Martinis, UCS Tech.	Add Attachment Public
Monica Valencia	Oct 03, 2023 01:52 PM	Task reassigned to Jack Martinis.	Add Attachment
Jack Martinis	Sep 29, 2023 02:16 PM	Status changed from (1) Pending to (2) Scheduled	Add Attachment
Jack Martinis	Sep 29, 2023 02:15 PM	**incoming** Hi Richard, I am working from home today and myself and Steve Taylor are the only two who have a key to that office. We will shoot for Tuesday. Thank you again.	Add Attachment
Jack Martinis	Sep 29, 2023 11:27 AM	Will pop by there and add admin rights.	Add Attachment
Jack Martinis	Sep 29, 2023 11:27 AM	**outgoing** No, I won't need him to be nearby. I just need to access the computer and input his account for the admin rights. -Jack Martinis, UCS Tech.	Add Attachment
Jack Martinis	Sep 29, 2023 11:26 AM	**This is an email** Hi Jack, I will cc in Dr. Steve Taylor as he will be the one using the computer. I believe he will need to be near when you work on the computer, correct? In addition, no, the room will not be unlocked. Cinda	Add Attachment
Jack Martinis	Sep 29, 2023 10:55 AM	**This is an outgoing email** Hi Cinda, I need some additional information regarding service request #81201 Description: admin rights I am able to take care of this today. Will the room be unlocked? -Jack Martinis, UCS Tech.	Add Attachment Public
Lourdes Salazar	Sep 27, 2023 12:24 PM	**This is an email** Hello, We have a new interim Division Chair for Natural Science and Mathematics, Steve Taylor. Would it be possible to have admin rights granted to him on the division computer which is in NS 104A . ID: 20190535 Thank you, Cinda Cinda DeVoe \| Administrative Program Assistant Western Oregon University Natural Science and Math Division \| 345 N Monmouth Ave NS 104 Monmouth, Oregon 97361 503-838-8206 \| devoec@wou.edu She - Her	Add Attachment