Service Request Ticket - # 81201

Service Request Information

CONTACT Name DeVoe, Cinda   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Sep 27, 2023 12:24 PM
Department College of Liberal Arts and Sciences Phone 88206
Location Email devoec@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Laptop Edit WOU # 20190535[Edit Inv] (opens in a new window) Bldg/Room NS 104
Service Tag 1RNQ1Z2 Description Dell Latitude 5401, I7-9850H(6 core 2.6GHZ)
Serial No. 1RNQ1Z2 Location Hamid Behmard, Division Chair replaces W#20140673

CPU Intel Core i5-9400H 9thGen(Quad 2.5GHz, 8M Cache)


OS Windows 10 Pro, 64 bit Software Microsoft Desktop Ed license licensed for Office Pro Plus 201* XXXX2019009325;

Wired NIC 98:E7:43:67:A9:8F


Wireless NIC 50:EB:71:EB:90:CE


Bluetooth NIC 50:EB:71:EB:90:D2


TECHS Submitted by Lourdes Salazar Contact lsalazar19@wou.edu 88925
Primary Technician Contact rmartinis22@wou.edu 88925

Tracking

Entered by Date Memo
Jack Martinis
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Entered by Date Memo
Jack Martinis Oct 05, 2023 09:31 AM
Status changed from (2) Scheduled to (5) Completed
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Jack Martinis Oct 05, 2023 09:31 AM
I was able to meet Cinda in NS104 and put the admin rights for Steve Taylor on the laptop in question; we also added the wifi on the laptop as there was no ethernet cord yet. Closing ticket.
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Jack Martinis Oct 04, 2023 09:02 AM
****This is an outgoing email****
Hi Cinda,

Apologies for not checking in yesterday, are either one of you available today to do this? I am in all day today, 9am-5pm.

-Jack Martinis, UCS Tech.
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Monica Valencia Oct 03, 2023 01:52 PM
Task reassigned to Jack Martinis.
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Jack Martinis Sep 29, 2023 02:16 PM
Status changed from (1) Pending to (2) Scheduled
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Jack Martinis Sep 29, 2023 02:15 PM
****incoming****

Hi Richard,
I am working from home today and myself and Steve Taylor are the only two who have a key to that office.
We will shoot for Tuesday.
Thank you again.
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Jack Martinis Sep 29, 2023 11:27 AM
Will pop by there and add admin rights.
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Jack Martinis Sep 29, 2023 11:27 AM
****outgoing****

No, I won't need him to be nearby. I just need to access the computer and input his account for the admin rights.

-Jack Martinis, UCS Tech.
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Jack Martinis Sep 29, 2023 11:26 AM
****This is an email****

Hi Jack,
I will cc in Dr. Steve Taylor as he will be the one using the computer.  I believe he will need to be
near when you work on the computer, correct?
In addition, no, the room will not be unlocked.

Cinda

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Jack Martinis Sep 29, 2023 10:55 AM
****This is an outgoing email****
Hi Cinda,

I need some additional information regarding service request #81201

Description: admin rights

I am able to take care of this today. Will the room be unlocked? 

-Jack Martinis, UCS Tech.
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Lourdes Salazar Sep 27, 2023 12:24 PM
****This is an email****
Hello,
We have a new interim Division Chair for Natural 
Science and Mathematics, Steve Taylor.  Would it 
be possible to have admin rights granted to him on 
the division computer which is in NS 104A .  ID: 
20190535[Edit Inv]

Thank you,
Cinda


Cinda DeVoe | Administrative Program Assistant
Western Oregon University
Natural Science and Math Division | 345 N Monmouth 
Ave NS 104
Monmouth, Oregon 97361
503-838-8206 | devoec@wou.edu
She - Her
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