Service Request Ticket

Service Request Information

CONTACT	Name	Burnett, Kaaren	Date	Sep 27, 2023 03:35 PM
	Department	Student Health & Counseling Center	Phone	88279
	Location		Email	burnettk@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20160393 (opens in a new window)	Bldg/Room	SHCC 116
	Service Tag	CFFGNC2	Description	Dell Latitude E5470, i7-6600U, 2.6GHz, 8GB Ram
	Serial No.	CFFGNC2	Location	Kaaren Burnett-Student Health Center Medicat user
	CPU	Intel Core i7-6600U(Dual Core, 2.6GHz, 4MB cache)
	OS	Windows 7 Pro, 64 bit	Software	Microsoft Desktop Ed license licensed for Office Pro Plus 201* XXXX2016005511
	Wired NIC	18:DB:F2:05:9B:33
	Wireless NIC	94:53:30:03:10:49

TECHS	Submitted by	Monica Valencia	Contact	valenciam@wou.edu
	Primary Technician		Contact	bparksion23@wou.edu	88925

Entered by	Date	Memo
Brady Parksion			Email Public
Entered by	Date	Memo
Brady Parksion	Oct 03, 2023 02:27 PM	Task reassigned to Brady Parksion.	Add Attachment
Brady Parksion	Oct 03, 2023 02:27 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Brady Parksion	Oct 03, 2023 02:27 PM	Computer connected to WiFi. Helped Karen log into Medicat. Making task as complete.	Add Attachment
Monica Valencia	Sep 28, 2023 01:51 PM	Laptop is updated and ready, has admin rights. User will need to connect to wifi and would like help login into Medicat	Add Attachment
Monica Valencia	Sep 28, 2023 09:09 AM	Kaaren said she didn't need it until Monday at 8:30am and would like someone to go to SHCC to drop off to make sure wifi and Medicat was working properly	Add Attachment
John Rushing	Sep 28, 2023 09:08 AM	Monica has this at her desk and is working on it.	Add Attachment
Monica Valencia	Sep 27, 2023 03:36 PM	See SR# 76467	Add Attachment
Monica Valencia	Sep 27, 2023 03:35 PM	Kaaren brought in computer asking for it to be re- imaged since it is running slow. Computer is on my desk being imaged	Add Attachment