Service Request Ticket

Service Request Information

CONTACT	Name	Finnell, Ray	Date	Sep 28, 2023 03:23 PM
	Department	Creative Arts	Phone	89298
	Location		Email	finnellra@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Printer	Edit WOU #	20160727 (opens in a new window)	Bldg/Room	RA 112A
	Service Tag		Description	OfficeJet Pro7740 Wide-format Printer #G5J38A#B1H
	Serial No.	CN6BO450BG	Location	Ryan Wright Office to replace 20080693
	Model	G5J38A#B1H	Hostname
	Notes	Print, Scan, Copy, Fax Print Resolution: 4800 x 1200 dpi Print Speed: 22 ppm Black / 18 ppm Color Max Print Size: 11.7 x 17 Borderless Printing & Automatic Duplex Optical Scan Resolution: 1200 dpi Flatbed Scan Area: 11.7 x 17 2.65in Touchscreen LCD Control Panel 500-Sheet Input Capacity & 35-Sheet ADF USB 2.0, Ethernet, & Wi-Fi Connectivity	Ink/Toner Refill	952 Black OfficeJet Ink Cartridge (~1,000 pages) 952 Cyan OfficeJet Ink Cartridge (~700 pages) 952 Magenta OfficeJet Ink Cartridge (~700 pages) 952 Yellow OfficeJet Ink Cartridge (~700 pages) 952XL Black OfficeJet Ink Cartridge (~2,000 pages) 952XL Cyan OfficeJet Ink Cartridge (~1,600 pages) 952XL Magenta OfficeJet Ink Cartridge (~1,600 pages) 952XL Yellow OfficeJet Ink Cartridge (~1,600 pages)
	Wired NIC	98:E7:F4:B0:2F:FC
	Wireless NIC	98:E7:F4:B0:2F:FD

TECHS	Submitted by	Kyla Aitaro	Contact	aitarok@wou.edu	88925
	Primary Technician		Contact	rushingj@wou.edu	89242

Entered by	Date	Memo
John Rushing			Email Public
Entered by	Date	Memo
John Rushing	Oct 03, 2023 01:51 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
John Rushing	Oct 03, 2023 01:50 PM	Task reassigned to John Rushing.	Add Attachment
Kyla Aitaro	Oct 02, 2023 03:58 PM	Task reassigned to UCS Tech.	Add Attachment
Kyla Aitaro	Sep 29, 2023 02:24 PM	Task reassigned to Kyla Aitaro.	Add Attachment
Sam Sevugan	Sep 29, 2023 12:05 PM	I don't know why it won't allow to submit completion. Error on my end. Whoever follows up on this, you can just complete it.	Add Attachment
Sam Sevugan	Sep 29, 2023 12:04 PM	Task reassigned to UCS Tech.	Add Attachment
Sam Sevugan	Sep 29, 2023 12:02 PM	Task reassigned to Sam Sevugan.	Add Attachment
Sam Sevugan	Sep 29, 2023 12:02 PM	He says it works now so I am completing this ticket.	Add Attachment
Sam Sevugan	Sep 29, 2023 12:01 PM	**This is an email** It's working fine now, so the SR can be cancelled. Thanks.	Add Attachment
Kyla Aitaro	Sep 28, 2023 03:23 PM	Hi, I'm trying to get an HP 7740 non-networked printer connected to my laptop via USB. The HP installation software doesn't recognize the printer; I've tried different printer cables and bypassing the USB hub that connects the laptop and two external monitors. Can you assist, please? Thanks. -- Ray Finnell	Add Attachment