Service Request Ticket - # 81220

Service Request Information

CONTACT Name Gayle, Rian   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Oct 02, 2023 11:31 AM
Department Disability Access Services Phone 88250
Location Email gayler@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Laptop Edit WOU # 20230031[Edit Inv] (opens in a new window) Bldg/Room APSC 405
Service Tag Description Apple MacBook Pro 14-inch laptop w/M2 Pro 16GB Ram, 512GB SSD
Serial No. G2N12JRW51 Location Rain Gayle

CPU Unknown


OS Unknown Software

Wireless NIC 6C:7E:67:DA:C3:76


Bluetooth NIC 6C:7E:67:D4:3D:45


TECHS Submitted by Joanie Kinnaman Contact kinnamaj@wou.edu 88154
Primary Technician Contact azhen23@wou.edu 88925

Tracking

Entered by Date Memo
Andrew Zhen
Email

Public

Entered by Date Memo
Jack Martinis Oct 11, 2023 01:02 PM
Task reassigned to Andrew Zhen.
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Jack Martinis Oct 11, 2023 01:02 PM
Status changed from (1) Pending to (5) Completed
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Jack Martinis Oct 11, 2023 01:02 PM
We set this up, everything went accordingly. Took back loaner, updated inventory; closing ticket.
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Jack Martinis Oct 11, 2023 10:12 AM
Laptop on my desk, basically done with normal image; needs MS office installed still, then Rian requested Sorenson video relay app for zoom.
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Jack Martinis Oct 10, 2023 12:41 PM
laptop at imaging desk imaging; emailed user to ask if they needed any special software.
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Joanie Kinnaman Oct 02, 2023 11:32 AM
monitor: 20230076[Edit Inv]
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Joanie Kinnaman Oct 02, 2023 11:31 AM
laptop: 20230031[Edit Inv]
dock: 20230044[Edit Inv]
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