Service Request Ticket

Service Request Information

CONTACT	Name	Garcia, Roseanna	Date	Oct 02, 2023 01:22 PM
	Department		Phone	14069
	Location		Email	garciar@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20210077 (opens in a new window)	Bldg/Room	SSC Resource Work Room
	Service Tag	2S952J3	Description	Dell Latitude 5420 (i5-10310U 4 Core, 6M cache, Base 1.7GHz, up to 4.4GHz, vPro
	Serial No.	2S952J3	Location
	CPU	10th Generation Intel Core 15-10310U
	OS	Unknown	Software
	Wireless NIC	A0:29:19:08:EE:A1
	Bluetooth NIC	60:E2:3B:BE:20:3A

TECHS	Submitted by	Kyla Aitaro	Contact	aitarok@wou.edu	88925
	Primary Technician		Contact	aitarok@wou.edu	88925

Entered by	Date	Memo
Kyla Aitaro			Email Public
Entered by	Date	Memo
Kyla Aitaro	Oct 02, 2023 03:23 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Kyla Aitaro	Oct 02, 2023 03:23 PM	Task reassigned to Kyla Aitaro.	Add Attachment
Kyla Aitaro	Oct 02, 2023 01:23 PM	**This is an email** Our student worker is in RWEC 213 Mon and Tues, 9am-4pm and Thursday, 12-4pm. They reported the issue to me. Thank you! Roseanna Garcia	Add Attachment
Kyla Aitaro	Oct 02, 2023 01:22 PM	**This is an email** Yes. We have had problems with that laptop for quite a while. It is fully charged too. Thank you! Roseanna Garcia	Add Attachment
Kyla Aitaro	Oct 02, 2023 01:22 PM	**This is an outgoing email** Good morning Roseanna, Have you tried shutting down and restarting the computer? Please let me know. Best, Mary	Add Attachment
Kyla Aitaro	Oct 02, 2023 01:22 PM	**This is an email** Hello, When you have a chance... Please look at student laptop #3 (#20210077) located in the TPSSS Resource Center (RWEC 213). It doesn't turn on and when it does, it doesn't go to the log in page. Thank you. Roseanna Garcia	Add Attachment