Taryn came by UCS to pick up her dock. 

From a quick research, it seems that the caldigit ts3 is able to support dual monitors through itself; one being from the dedicated display port, and one being one of the two usb-c ports on the back. This means that the it only supports two monitors natively? So, either two through the dock or 1 through the HDMI port on the laptop and 1 on either of the available ports on the dock. Testing in office with the same macbook and dock to see if I can connect three monitors.

Priority changed from (3) Priority to (2) High Priority.

We were suppose to get 20180646 returned since she 
received 20230032 to replace 20180646.  I think this 
was closed prematurely and we should not have loaded 
atlas.ti on 20180646.  We need to get it back

I went over there and installed the software on her laptop, entering her key listed in the text doc in the t drive for atlas.ti. It had an update, then closed and opened again (made sure to be on her account), and then upon opening again it didn't ask for an activation code so it looks like it activated. Closing ticket.

She will be there until 1:30 today.

****outgoing****

Good morning Professor VanderPyl,

I believe I have the key needed to install / activate your copy of atlas.ti on your laptop. I'm sorry this took a little bit to find, sometimes these companies make it harder than it needs to be to find keys again. I am here until 1pm today, as well as 9am-5pm tomorrow. If there is a time that works for you, I can either meet you in your office or at UCS for installation.

-Jack Martinis, UCS Tech.

Need to get the license key from Joanie

She just needs atlas.ti installed on her computer and this will be all done, I am changing the ticket to reflect that and not show a new equipment setup.

****outgoing****

Good Morning Professor VanderPyl, I am extremely sorry that you have been waiting all this time for this laptop; it seems we haven't been able to locate your activation key for the atlas.ti software. We have our purchasing agent, Joanie Kinnaman, that does the purchasing and storing of things like license / software keys. She hasn't been in for a few days and I don't have a way to ask her about this license for you. Are you able to use the laptop with out the Atlas.TI software - or do you know how to install this software?

-Jack Martinis, UCS Tech.

I am able to set up all new equipment, with the exception that the laptop would not currently have the atlas.ti software on it yet. Would this be okay with you? I would be able to install all of these this morning; a new laptop, laptop dock, keyboard, mouse and monitor. I leave today at 1pm, let me know if there is a time that would work for you before this to install this.

-Jack Martinis, UCS Tech.

Computer moved to imaging station waiting for Joanie 
to get back to get key.

****This is an email****

Atlas.ti, MS office, chrome, …. I think that’s all. Everything else (zoom, printer drivers, etc) can be easily downloaded. 

Thank you!

laptop brought to imaging desk for imaging, emailing user to see if they need any special software.

dock: 20230045
Monitor: 20230078