Service Request Ticket - # 81233

Service Request Information

CONTACT Name Dougherty, Jessica   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Oct 03, 2023 12:55 PM
Department College of Education Phone 88929
Location Email doughertyj@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Printer Edit WOU # 20131070[Edit Inv] (opens in a new window) Bldg/Room ITC 008
Service Tag Description Xerox P3250/D Monochrome Laser Printer
Serial No. MXV112228 Location Going to PDR

Model P3250/D Hostname
Notes duplex, 30ppm, USB 2.0 with cable, 1200 dpi image, 250 sheet paper capacity; Ink/Toner Refill
TECHS Submitted by Sam Sevugan Contact ssevugan20@wou.edu 88925
Primary Technician Contact azhen23@wou.edu 88925

Tracking

Entered by Date Memo
Andrew Zhen
Email

Public
Entered by Date Memo
Andrew Zhen Oct 04, 2023 04:27 PM 
Task reassigned to Andrew Zhen.
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Andrew Zhen Oct 04, 2023 04:27 PM 
Status changed from (1) Pending to (5) Completed
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Andrew Zhen Oct 04, 2023 04:27 PM 
On the table where are the iMacs that needs to be 
DBAN // Going to PDR
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Andrew Zhen Oct 04, 2023 12:28 PM 
Picked up // they asked me at RWEC
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Tony Benedetti White Oct 04, 2023 08:32 AM 
****This is an outgoing email****
Hi Jessica,

I need some additional information regarding service 
request #81233

Description: Old Printer Pickup RWEC 125 (20131070)

I'm Tony, I'm a Tech with UCS, and I was wondering 
if I can come pick this printer up this morning, 
sometime between 9 am and 11 am? Just wanted to make 
sure someone is there to let me in before I head 
over!
-Tony
UCS Tech
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Public
Sam Sevugan Oct 03, 2023 01:09 PM 
****This is an email****
Thank you, Sam. I'm sure you've been swamped. You 
can pick it up any time.
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Sam Sevugan Oct 03, 2023 01:00 PM 
Didn't see a ticket was created for this old 
equipment pickup so here it is. Since a ticket was 
not created before, she hoping to have this picked 
up soon.
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Sam Sevugan Oct 03, 2023 12:59 PM 
****This is an email****
I gave all that info on my phone call & they said 
a ticket was started...oops. Here's the info 
you're needing again. 

In RWEC 125
#20131070[Edit Inv]

Thank you!
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Sam Sevugan Oct 03, 2023 12:55 PM 
****This is an email****
Hi,

I called and requested that an old printer be 
picked up over a week ago. I understood a ticket 
was started, but the printer is still here. What 
are my next steps?

Thanks so much.
Jessica
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