Service Request Ticket - # 81234

Service Request Information

CONTACT Name Kalugin, Elesei   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Oct 03, 2023 02:35 PM
Department Phone
Location Email kalugine@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
TECHS Submitted by Joanie Kinnaman Contact kinnamaj@wou.edu 88154
Primary Technician Contact volkmannm@wou.edu 88188

Tracking

Entered by Date Memo
Michael Volkmann
Email

Public
Entered by Date Memo
Michael Volkmann Oct 31, 2023 04:08 PM 
Status changed from (1) Pending to (5) Completed
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Michael Volkmann Oct 27, 2023 09:46 AM 
The PLANNING folder in the Facilities Drive required 
the plantplan LDAP group.
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Michael Volkmann Oct 27, 2023 09:42 AM 
Task reassigned to Michael Volkmann.
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Monica Valencia Oct 27, 2023 08:35 AM 
Task reassigned to Systems Support.
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Jack Martinis Oct 18, 2023 11:14 AM 
I added the cpc drive, now he needs the planning facilities drive; request will be sent for this drive.
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Jack Martinis Oct 17, 2023 12:56 PM 
Task reassigned to UCS Tech.
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Jack Martinis Oct 17, 2023 12:56 PM 
****outgoing****

I sent off the request to add your account to the drives; did any of them pop up? If not, I may have to come over and re-add them to your desktop. Also, we only got a request for the CPC i drive, not the facilities planning drive. If you need the planning drive, I believe we will have to get another request specifically mentioning that. Thank you,

-Jack Martinis, UCS Tech.
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Jack Martinis Oct 17, 2023 10:06 AM 
I went over there and installed all equipment; I took back desktop 20160934[Edit Inv] as well as an ancient monitor 20040429[Edit Inv]. Everything was set up and working; they needed access to the CPC I-drive, which it seems their permission was added just a few minutes ago. There was another drive, the physical plant planning drive, which wasn't included in the initial request; I will reach out to Jason and ask if they meant to send this too. I may have to go back over there and add those drives directly on the desktop or so as it is a little annoying to find them in the group drive.
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Monica Valencia Oct 16, 2023 03:43 PM 
Task reassigned to Jack Martinis.
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Monica Valencia Oct 16, 2023 03:42 PM 
****This is an email****
anytime works, thanks
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Monica Valencia Oct 16, 2023 03:42 PM 
****This is an email to Jason****

I can still do the setup today and then once you 
place the purchase order for the software and we 
get the license we can set that up later.

Is there a good time this afternoon to come do the 
set up?
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Monica Valencia Oct 16, 2023 09:34 AM 
****This is an email****

BlueBeam Revu software, but i have to purchase it so 
if it slows you down it can wait.
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Monica Valencia Oct 16, 2023 09:01 AM 
Started new position today. Getting computer updated 
and adding admin rights to it
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Monica Valencia Oct 16, 2023 08:55 AM 
This is a GFA Replacement 

Laptop 20230025[Edit Inv]
Dock 20220065[Edit Inv]
Monitor 20230080[Edit Inv]
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Nathan Sauer Oct 16, 2023 08:27 AM 
This is replacing a 2016 desktop. It should be a new 
laptop, dock, and monitor setup.
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Joanie Kinnaman Oct 03, 2023 02:35 PM 
please let me know what the WOU numbers that we are 
assigning
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