Service Request Ticket

Service Request Information

CONTACT	Name	Henkels, Mark	Date	Oct 03, 2023 03:09 PM
	Department	Social Science	Phone	88544
	Location		Email	henkelm@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20170873 (opens in a new window)	Bldg/Room	ITC 007
	Service Tag		Description	Apple 13-inch MacBook Pro, Space Gray #Z0UK
	Serial No.	FVFWN2ZXHV2H	Location	PDR Pile
	CPU	Intel Core i5(2.3GHz dual-core, 64MB eDRAM)
	OS	MAC OS X 10.13 (High Sierra)	Software	MSDesktopEdOffice201*MAC XXXX2016005511;
	Wireless NIC	88:E9:FE:63:E2:75
	Bluetooth NIC	88:E9:FE:60:2F:AC

TECHS	Submitted by	Kyla Aitaro	Contact	aitarok@wou.edu	88925
	Primary Technician		Contact	tbenedettiwhite20@wou.edu	88925

Entered by	Date	Memo
Tony Benedetti White			Email Public
Entered by	Date	Memo
Tony Benedetti White	Nov 01, 2023 09:55 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Tony Benedetti White	Nov 01, 2023 09:55 AM	Task reassigned to Tony Benedetti White.	Add Attachment
Tony Benedetti White	Nov 01, 2023 09:55 AM	confirmed laptop was in 2 weeks, closing SR becuase equipment was returned	Add Attachment
Jack Martinis	Oct 27, 2023 10:08 AM	The inventory for this laptop needed to be updated at time of receiving.	Add Attachment
Kyla Aitaro	Oct 03, 2023 03:10 PM	Stored it with the 2 weeks pile to be reimaged.	Add Attachment
Kyla Aitaro	Oct 03, 2023 03:09 PM	Stored in the INBOX shelf	Add Attachment
Kyla Aitaro	Oct 03, 2023 03:09 PM	Sharyne Ryals dropped off former faculty, Mark Henkels' MacBook W#: 20170873 along with its bag, keyboard, and mouse.	Add Attachment