Service Request Ticket - # 81239

Service Request Information

CONTACT Name Garrison, Jodie   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Oct 03, 2023 04:53 PM
Department Creative Arts/Art Phone 88027
Location Email garrisonj@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20210888[Edit Inv] (opens in a new window) Bldg/Room CH 310
Service Tag Description Apple MacBook Pro, Apple M1 chip with 8-core CPU and 8-core GPU
Serial No. SFVFGX1CDQ05N Location Jodie Garrison

CPU M1 Pro with 8c CPU, 14 GPU


OS Unknown Software

Wireless NIC B0:BE:83:52:9A:49


Bluetooth NIC B0:BE:83:4C:50:3F

TECHS Submitted by Kyla Aitaro Contact aitarok@wou.edu 88925
Primary Technician Contact bparksion23@wou.edu 88925

Tracking

Entered by Date Memo
Brady Parksion
Email

Public
Entered by Date Memo
Brady Parksion Oct 04, 2023 03:50 PM 
Task reassigned to Brady Parksion.
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Brady Parksion Oct 04, 2023 03:50 PM 
Status changed from (1) Pending to (5) Completed
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Brady Parksion Oct 04, 2023 03:50 PM 
John had user uninstall Adobe Acrobat and reinstall. 
Seemed to fix the issue. Jodie will call back if 
issue persists.
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Kyla Aitaro Oct 03, 2023 04:55 PM 
V# : V00110809
email : garrisonj@wou.edu
Contact # : (503)-269-2420
W# : 20210888[Edit Inv]
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Kyla Aitaro Oct 03, 2023 04:53 PM 
user is reporting a reoccurring adobe pop-up 
requiring a keychain password.

user will coming in on 10/04/23 sometime between 
11am-3pm.
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