Service Request Ticket - # 81249

Service Request Ticket - # 81249

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Service Request Information

CONTACT	Name	Boytz, Alyson	Date	Oct 04, 2023 12:00 PM
	Department	Athletics	Phone
	Location		Email	boytza@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20200267 (opens in a new window)	Bldg/Room	NPE 215
	Service Tag		Description	Apple 13-inch MacBook Pro with Touch Bar - Space Gray #Z0Z1
	Serial No.	SC02DM0XEP3YV	Location	Alyson Boytz
	CPU	1.4GHz quadcore 8thgeneration Intel Core i5
	OS	Unknown	Software
	Wireless NIC	14:7D:DA:99:C1:CE
	Bluetooth NIC	08:F8:BC:77:D3:6B

TECHS	Submitted by	Mary Dycus	Contact	mdycus20@wou.edu	88925
	Primary Technician		Contact	rmartinis22@wou.edu	88925

Tracking

Entered by	Date	Memo
Jack Martinis			Email Public
Entered by	Date	Memo
Jack Martinis	Mar 29, 2024 11:53 AM	Status changed from (7) Waiting for Contact to (5) Completed	Add Attachment
Jack Martinis	Mar 29, 2024 11:53 AM	Task reassigned to Jack Martinis.	Add Attachment
Jack Martinis	Mar 29, 2024 11:53 AM	said they no longer needed help.	Add Attachment
Jack Martinis	Mar 29, 2024 10:08 AM	**This is an outgoing email** Hi Alyson, I need some additional information regarding service request #81249 Description: laptop dead and will not turn on even though laptop is plugged in. Has the laptop since turned on for you at all? -Jack Martinis, UCS Tech.	Add Attachment Public
Jack Martinis	Mar 05, 2024 12:01 PM	**This is an outgoing email** Hi Alyson, I need some additional information regarding service request #81249 Description: laptop dead and will not turn on even though laptop is plugged in. I was wanting to inquire with you if this is still a problem; we have had an open service request and was wondering if we could close it. -Jack Martinis, UCS Tech.	Add Attachment Public
Jack Martinis	Nov 01, 2023 10:57 AM	**This is an outgoing email** Hi Alyson, I need some additional information regarding service request #81249 Description: laptop dead and will not turn on even though laptop is plugged in. Is this still an ongoing issue? If so, is there any times throughout the week that work best with your schedule to meet and or diagnose this? -Jack Martinis, UCS Tech.	Add Attachment Public
Charlee Hreha	Oct 11, 2023 11:09 AM	Status changed from (1) Pending to (7) Waiting for Contact	Add Attachment
Charlee Hreha	Oct 11, 2023 11:06 AM	**This is an outgoing email** Hi Alyson, I need some additional information regarding service request #81249 Description: laptop dead and will not turn on even though laptop is plugged in. Are you available some time this week for a tech to come take a look at it? - Charlee Hreha	Add Attachment Public
Mary Dycus	Oct 04, 2023 12:00 PM	User states that laptop is always plugged in to charge. However when user went to use laptop today the laptop would not turn on and instead had the battery percentage sign. User tried restarting laptop did not work. Available today until 2:30pm. Available tomorrow between 11-2pm.	Add Attachment