Status changed from (1) Pending to (5) Completed

Laptop that I sent off with them (the one they have currently): 20150784 .

Back towards the beginning of August, I responded to a SR made about adding admin rights for some users up at the front desk of the Financial Aid office in the welcome center. While there, there was an old 2015 laptop that they were trying to use that was having some slowdown issues, and I said I would reimage it. I solved their initial issue and closed the ticket, but it seems the 2015 laptop has gone missing; I can't remember if I turned it back into them or not. It is not present in our two weeks or PDR pile here at UCS, I will be checking the PDR storage shed later today to attempt to locate this laptop. My notes marked a 2015 dell as the suspect, and seeing a similar model 2015 dell I know that was the laptop model. I plucked 20150784 from the PDR pile to potentially replace this missing laptop if we cannot locate it. 

In the future, if there is a separate request that didn't pertain to the original service request it is important to make a separate service request for that issue as well as make sure to mark the full WOU # like I failed to do.

See service request 80965 for details.