Service Request Ticket - # 81264

Service Request Information

CONTACT Name Boyson, Tracy   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Oct 04, 2023 04:07 PM
Department Behavioral Sciences Division Phone 8987
Location Email boysont@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20220038[Edit Inv] (opens in a new window) Bldg/Room TODD 325
Service Tag Description Apple 14-inch MacBook Pro: Apple M1 Pro chip with 8-core CPU and 14-core GPU, 512GB SSD-Space Gray #MKGP3LL/A
Serial No. SXMHF7CG6RQ Location Tracy Boyson

CPU Apple M1 chip with 8-core CPU


OS Unknown Software

Wireless NIC BC:D0:74:EE:B4:E8


Bluetooth NIC BC:D0:74:ED:95:33

TECHS Submitted by Michael Volkmann Contact volkmannm@wou.edu 88188
Primary Technician Contact alogan22@wou.edu 88925

Tracking

Entered by Date Memo
Adam Logan
Email

Public
Entered by Date Memo
Adam Logan Oct 20, 2023 10:35 AM 
Status changed from (1) Pending to (5) Completed
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Adam Logan Oct 20, 2023 10:35 AM 
Task reassigned to Adam Logan.
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Adam Logan Oct 20, 2023 10:35 AM 
Went and checked it out, everything is good to go.
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Adam Logan Oct 20, 2023 09:50 AM 
****This is an outgoing email****
Hi Tracy,

I need some additional information regarding 
service request #81264

Description: Real time protection disabled

We received an alert that Sophos real time 
protection has been disabled. Is there a time we 
could look at this for you?

Adam Logan
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Public
Adam Logan Oct 20, 2023 09:46 AM 
Contact changed from Student Student to Tracy Boyson.
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