Service Request Ticket - # 81265

Service Request Information

CONTACT Name Student, Student   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Oct 04, 2023 04:08 PM
Department Phone 88925
Location Email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20170670[Edit Inv] (opens in a new window) Bldg/Room APSC 405
Service Tag Description Apple 13-inch MacBook Pro, Space Gray #MPXT2LL/A
Serial No. C02W25KNHV29 Location Rian Gayle's old laptop; parts pile at UCS

CPU Intel Core i5(2.3GHz dual-core, 64MB eDRAM)


OS MAC OS X 10.13 (High Sierra) Software MSDesktopEdOffice201*MAC XXXX2016005511; NaturalReader v15 Mac Ultimate Value Pack /6 Voices VISA2018007874;

Wireless NIC 8C:85:90:A6:BA:63


Bluetooth NIC 8C:85:90:A9:67:D3

TECHS Submitted by Michael Volkmann Contact volkmannm@wou.edu 88188
Primary Technician Contact tbenedettiwhite20@wou.edu 88925

Tracking

Entered by Date Memo
Tony Benedetti White
Email

Public
Entered by Date Memo
Tony Benedetti White Oct 20, 2023 10:44 AM 
Status changed from (1) Pending to (5) Completed
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Tony Benedetti White Oct 20, 2023 10:44 AM 
Task reassigned to Tony Benedetti White.
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Tony Benedetti White Oct 20, 2023 10:44 AM 
Jenna checked Sophos logs and real time protection 
was disabled at 10:43 am on October 4th, then re-
enabled at 11:40ish. Sophos is running smoothly now.
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