Service Request Ticket

Service Request Information

CONTACT	Name	New, Faculty/Staff	Date	Oct 05, 2023 12:02 PM
	Department	University Computing Solutions	Phone	88925
	Location		Email

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20210784 (opens in a new window)	Bldg/Room	ITC 009
	Service Tag		Description	Dell Latitude 5520
	Serial No.	CN0Y5H5JWSC001C7000V	Location	two wk pile 4/4-4/18
	CPU	11th Generation Intel Core i5-1135G7 (4core)
	OS	Unknown	Software
	Wired NIC	B4:45:06:4F:BE:F1
	Wireless NIC	D4:54:8B:B9:26:3E

TECHS	Submitted by	Mary Dycus	Contact	mdycus20@wou.edu	88925
	Primary Technician		Contact	bparksion23@wou.edu	88925

Entered by	Date	Memo
Brady Parksion			Email Public
Entered by	Date	Memo
Brady Parksion	Oct 11, 2023 01:57 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Jack Martinis	Oct 11, 2023 01:44 PM	Task reassigned to Brady Parksion.	Add Attachment
Jack Martinis	Oct 11, 2023 01:44 PM	So I believe the main cause of the ticket has been resolved; assigning to Brady for him to complete.	Add Attachment
Brady Parksion	Oct 11, 2023 11:07 AM	Installed adobe programs and rstudio. Gave admin rights to Marc. Talked to Mike about reimaging laptop. He stated he would have us reimage the laptop at the end of the year.	Add Attachment
Jack Martinis	Oct 05, 2023 12:32 PM	**outgoing** Hi Marc, Yes, there should be someone present tomorrow to help install R studio on your machine in the morning. This should take a few minutes. -Jack Martinis, UCS Tech.	Add Attachment
Mary Dycus	Oct 05, 2023 12:02 PM	Contact Info: Marc Hunter. hunterm@mail.wou.edu	Add Attachment Public
Mary Dycus	Oct 05, 2023 12:02 PM	**This is an email** Can I get some assistance installing RStudio on my laptop tomorrow morning between 9am and 11am? Those are the hours I work in the ITC Monday - Friday my laptop number is: 20210784 Thanks in advance.	Add Attachment