Service Request Ticket - # 81303

Service Request Information

CONTACT Name Mars, Wendi   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Oct 09, 2023 09:42 AM
Department Human Resources Phone 88087
Location Email marsw@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
TECHS Submitted by Joanie Kinnaman Contact kinnamaj@wou.edu 88154
Primary Technician Contact bparksion23@wou.edu 88925

Tracking

Entered by Date Memo
Brady Parksion
Email

Public
Entered by Date Memo
Brady Parksion Oct 16, 2023 03:57 PM 
Status changed from (1) Pending to (5) Completed
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Brady Parksion Oct 16, 2023 03:57 PM 
Task reassigned to Brady Parksion.
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Brady Parksion Oct 16, 2023 03:57 PM 
Setup complete. Wendi has admin right and duo was 
able to log her in. I told her if there was any 
issues to please contact us. Closing out ticket.
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Brady Parksion Oct 16, 2023 11:08 AM 
****This is an outgoing email****
It will probably be later today, I’m finishing up 
the last few things on your machine then I’ll be 
able to head over. So it’ll be between 2-4 today 
if that works.

Thanks,

-Brady
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Brady Parksion Oct 16, 2023 11:07 AM 
****This is an incoming email****
Absolutely! You can come on by whenever you can! 
Can you also make sure, when setting it up, that 
Outlook and Acrobat will talk to each other. That 
was a main issue I had when my harddrive had to be 
wiped after it was hacked. I also have a UCS 
loaner here that I will hand back to you too.
Thanks!
-Wendi
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Brady Parksion Oct 16, 2023 08:32 AM 
****This is an outgoing email****
Hi Wendi,

I need some additional information regarding service 
request #81303

Description: set up 20230024[Edit Inv] for Wendi GFA replacing 
20171060[Edit Inv]

We have your laptop set up and ready to install, I'm 
available today between 9:30 and 11:40 then I'm back 
between 2 and 4.

Just let me know when you're available.

Thanks,

-Brady
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Public
Brady Parksion Oct 11, 2023 10:32 AM 
started imaging laptop through NVMe clone.
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Monica Valencia Oct 09, 2023 12:23 PM 
Please also get back loaner laptop she has 20190856[Edit Inv] 
SR# 79400
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Joanie Kinnaman Oct 09, 2023 09:55 AM 
inv#2023-0254
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Joanie Kinnaman Oct 09, 2023 09:42 AM 
monitor 20230079[Edit Inv]
DOCK 20220064[Edit Inv]
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Joanie Kinnaman Oct 09, 2023 09:42 AM 
laptop 20230024[Edit Inv]
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