Service Request Ticket

Service Request Information

CONTACT	Name	Ryden, Kacie	Date	Oct 09, 2023 03:49 PM
	Department	Registrar’s Office	Phone	88506
	Location		Email	rydenk@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Printer	Edit WOU #	20170588 (opens in a new window)	Bldg/Room	TODD 308
	Service Tag		Description	Xerox VersaLink C400 Color Laser Printer #C400/DN
	Serial No.	7HB457862	Location	FAC/STAFF replaces W#20091198
	Model	C400/DN	Hostname	psycolor.wou.edu
	Notes	Best for workteams of 2 to 10 users, Color: up to 36 ppm/Black: up to 36 ppm, First Print Out Time: 13 Seconds (Color), Maximum Print Size: 8.5 x 14" /Minimum, Print Size: 3 x 5", Automatic Duplexing on C400/DN, Print Resolution: 600 x 600 dpi, USB 3.0 and Ethernet Connectivity, 150-Sheet Bypass & 550-Sheet Input Trays, 5" Touchscreen LCD; Easy-Access USB Port, Recommended Monthly Print Volume:Up to 5,000 pages per month, Monthly Duty Cycle Max: 80,000 Pages NETWORKED IP ADDRESS:140.211.116.15	Ink/Toner Refill
	Wired NIC	9C:93:4E:65:6A:50

TECHS	Submitted by	Laurie McCoy	Contact	lmccoy21@wou.edu	88925
	Primary Technician		Contact	valenciam@wou.edu

Entered by	Date	Memo
Monica Valencia			Email Public
Entered by	Date	Memo
Monica Valencia	Oct 11, 2023 02:48 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Monica Valencia	Oct 11, 2023 02:48 PM	Contacted user and they said that they just hard reset it and got it working again.	Add Attachment
Monica Valencia	Oct 11, 2023 02:47 PM	Went to take a look at the printer and it was printing double sided just fine	Add Attachment
Monica Valencia	Oct 11, 2023 02:22 PM	Task reassigned to Monica Valencia.	Add Attachment
Laurie McCoy	Oct 09, 2023 03:49 PM	The printer in Todd 308 is having issues when it's printing double sided, when it prints single side it works fine. When printing double sided the paper jams and everything backs up.	Add Attachment