Service Request Ticket - # 81316

Service Request Information

CONTACT Name Smith, Jamie   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Oct 10, 2023 08:32 AM
Department Human Resources Phone 88125
Location Email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Computer Edit WOU # 20170262[Edit Inv] (opens in a new window) Bldg/Room ITC 008
Service Tag 4CPQHL2 Description Dell OptiPlex 7050 SFF desktop, i7-6700 (3.4GHz)
Serial No. 4CPQHL2 Location Parts Pile

CPU Intel Core i7-6700 (Quad Core, 8MB, 8T, 3.4GHz, 65W)


OS Windows 7 Pro, 64 bit Software MS office Pro Plus 201* from XXXX2017006552;

Wired NIC D8:9E:F3:0C:5E:C8


TECHS Submitted by Monica Valencia Contact valenciam@wou.edu
Primary Technician Contact rmartinis22@wou.edu 88925

Tracking

Entered by Date Memo
Jack Martinis
Email

Public

Entered by Date Memo
Jack Martinis Dec 07, 2023 12:27 PM
Status changed from (1) Pending to (5) Completed
Add Attachment
Jack Martinis Dec 07, 2023 12:27 PM
Installed setup, verified DUO worked. They can install epicor themselves. I cleared out a bunch of sign in's on the main computer to the left of the one we just installed; there were over 50 user profiles, and I deleted them all with the exception of the 4 student workers and 1 full time worker. Hopefully that should speed things up, over 30 gb's of login data. The main computer that is slow hasn't been imaged since 2020, and also probably has a hybrid spinning disk (which would explain it's slowness).
Add Attachment
Jack Martinis Dec 07, 2023 09:48 AM
monitor 20130955[Edit Inv]
Add Attachment
Jack Martinis Dec 07, 2023 09:24 AM
choose 2014 or so monitor
Add Attachment
Jack Martinis Dec 06, 2023 12:55 PM
As far as I'm aware, the PC just needs HR duo, and then good to go. Must choose keyboard, mouse, monitor, cords to go with it; opt for a 2014, dated monitor.
Add Attachment
Monica Valencia Dec 06, 2023 08:34 AM
Task reassigned to Jack Martinis.
Add Attachment
Monica Valencia Dec 06, 2023 08:34 AM
Did this ever go out? If not lets get this done today
Add Attachment
Jack Martinis Nov 07, 2023 09:10 AM
****incoming****

Hello Jack,

Thank you for the clarification. 

And our office is always open so hopefully we will be getting the installation at your earliest convenience!

Best,

Kaitlin Villarreal 
Add Attachment
Jack Martinis Nov 01, 2023 02:05 PM
Need to install HR duo on this machine.
Add Attachment
Jack Martinis Nov 01, 2023 02:04 PM
****outgoing****

I don't believe so, any student that will be using this DUO locked machine will need to enroll in DUO themselves through portal. The option isn't there by default, and it is a tiny bit confusing on where to find it; I have included a screenshot of where the button is on my portal. You have to click the '+add channel' button on the students portal, which for me, was in the upper left hand corner of my portal menu. From there it opens up a menu of channels to add. For me, at the very bottom of this list was the DUO for students button. After they click that, it will be added towards the very bottom of their portal, and they can enroll in DUO like any other staff member.
Add Attachment
Jack Martinis Nov 01, 2023 02:03 PM
****incoming****

Good morning, 

Our student worker station should include DUO since multiple students will log in and out! 
Do you need a list of the students who will need to enroll in DUO on their account?

And for the set up the Monitor / Keyboard / Mouse will be needed.

Let me know how I can further assist.

Greatly appreciated,

Kaitlin Villarreal 
Add Attachment
Jack Martinis Oct 27, 2023 11:07 AM
****outgoing****

Hi Kaitlin,

I have had the desktop all ready to go for the student worker station for HR, and was wondering; did this machine also need DUO security? Normally, every machine we get to HR has this installed, but seeing that it is going to a student station, did they want to put DUO on their account? Will they be overseeing any sensitive data? If so, I believe we may have to have them enroll in DUO regardless. Let me know if I should put it on or not, and then this computer is ready to be installed.

Did this setup also need a monitor / keyboard / mouse? or was there already equipment there in the office.

Thank you for reading,
-Jack Martinis, UCS Tech.
Add Attachment
Jack Martinis Oct 12, 2023 09:36 AM
20170262[Edit Inv] all up to date with latest basic image, will install HR duo later. 
Add Attachment
Jack Martinis Oct 10, 2023 12:44 PM
last pc put back as was noisy, loaner up at imaging desk imaging for HR: 20170262[Edit Inv]
Add Attachment
Jack Martinis Oct 10, 2023 12:05 PM
dell loaner pc 20170256[Edit Inv] picked out by me, is on imaging desk imaging currently.
Add Attachment
Monica Valencia Oct 10, 2023 08:32 AM
See SR# 78582

We are trying to get the laptop 20190537[Edit Inv] back from 
HR. Please get a PC tower for a student work station
Add Attachment