Service Request Ticket - # 81318

Service Request Ticket - # 81318

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Service Request Information

CONTACT	Name	New, Faculty/Staff	Date	Oct 10, 2023 09:45 AM
	Department	University Computing Solutions	Phone	88925
	Location		Email

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20210784 (opens in a new window)	Bldg/Room	ITC 009
	Service Tag		Description	Dell Latitude 5520
	Serial No.	CN0Y5H5JWSC001C7000V	Location	two wk pile 4/4-4/18
	CPU	11th Generation Intel Core i5-1135G7 (4core)
	OS	Unknown	Software
	Wired NIC	B4:45:06:4F:BE:F1
	Wireless NIC	D4:54:8B:B9:26:3E

TECHS	Submitted by	Mary Dycus	Contact	mdycus20@wou.edu	88925
	Primary Technician		Contact	bparksion23@wou.edu	88925

Tracking

Entered by	Date	Memo
Brady Parksion			Email Public
Entered by	Date	Memo
Brady Parksion	Oct 11, 2023 01:58 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Monica Valencia	Oct 11, 2023 01:52 PM	Task reassigned to Brady Parksion.	Add Attachment
Brady Parksion	Oct 11, 2023 10:34 AM	Installed adobe programs and rstudio. Gave admin rights to Marc. Talked to Mike about reimaging laptop. He stated he would have us reimage the laptop at the end of the year.	Add Attachment
Mary Dycus	Oct 10, 2023 10:00 AM	**This is an email** Tomorrow at 9.15 am? Marc	Add Attachment
Mary Dycus	Oct 10, 2023 10:00 AM	**This is an email** Marc, That works! What time and day? Best, Mary	Add Attachment
Mary Dycus	Oct 10, 2023 09:46 AM	**This is an email** Good morning Mary, Laptop number is 20210784 V number is V00396582 I am in the ITC building, best time to visit would be tomorrow morning between 9am and 10.30 AM. And yes, I can come down with my laptop. I walk by your building each morning. When I come down for that, can you also install RStudio at the same time? Thanks in advance for your help. Marc	Add Attachment
Mary Dycus	Oct 10, 2023 09:46 AM	Good morning Marc, Perfect! What is the WOU number for your computer or laptop? What is your V number? Where are you located? What is the best time for a tech to come visit or for you to bring in your Device? Best, Mary	Add Attachment
Mary Dycus	Oct 10, 2023 09:45 AM	Contact Info: Marc Hunter, V00396582	Add Attachment Public
Mary Dycus	Oct 10, 2023 09:45 AM	**This is an email** Adobe login issue has been addressed. I was able to login as an enterprise account. I just now need to have someone install programs for me since it requires admin login. items I would like installed: Photoshop Illustrator AfterEffects Bridge PremierePro Premiere Rush Thank you. Marc Hunter	Add Attachment