Service Request Ticket - # 81331

Service Request Ticket - # 81331

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Service Request Information

CONTACT	Name	Lau, Catherine	Date	Oct 11, 2023 01:06 PM
	Department	Student Health & Counseling Center	Phone
	Location		Email

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Printer	Edit WOU #	20120419 (opens in a new window)	Bldg/Room	SAC 134
	Service Tag		Description	Xerox P3250/D Monochrome Laser Printer
	Serial No.	MXV105635	Location	Intern's Office
	Model	P3250/D	Hostname
	Notes	duplex, 30ppm, USB 2.0 with cable, 1200 dpi image, 250 sheet paper capacity	Ink/Toner Refill

TECHS	Submitted by	Lourdes Salazar	Contact	lsalazar19@wou.edu	88925
	Primary Technician		Contact	rmartinis22@wou.edu	88925

Tracking

Entered by	Date	Memo
Jack Martinis			Email Public
Entered by	Date	Memo
Jack Martinis	Nov 29, 2023 02:44 PM	Task reassigned to Jack Martinis.	Add Attachment
Jack Martinis	Nov 29, 2023 02:44 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Jack Martinis	Nov 29, 2023 02:44 PM	I emailed them to see if this was still an issue. I am assuming it isn't because it's been like 3 weeks. Closing ticket.	Add Attachment
Jack Martinis	Nov 08, 2023 09:08 AM	**incoming** Hi Jack, The issue seems to have been resolved at least with the printer in my office. I've been out of the office and will return next Wednesday. I'll double check that I've been connected to all the appropriate printers and let you know. Thank you, Catherine	Add Attachment
Jack Martinis	Nov 01, 2023 10:52 AM	**outgoing** Good morning Catherine, I wanted to inquire if you were still having troubles connecting to printers. I am able to potentially assist with this, however, we will need you to be logged into the computer in question as we need to update these settings while your account is logged in for these changes to be reflected when you go to print. -Jack Martinis, UCS Tech.	Add Attachment
Jack Martinis	Oct 27, 2023 10:18 AM	**outgoing** Hello Catherine, I see here that you were having issues connecting to a printer? Are you still having ongoing issues with this? -Jack Martinis, UCS Tech.	Add Attachment
Lourdes Salazar	Oct 11, 2023 01:06 PM	**This is an email** Hi Mary, Thank you! Here are those numbers. Computer #: 20190669 Printer #: 20120419 -Catherine	Add Attachment
Lourdes Salazar	Oct 11, 2023 01:06 PM	**This is an email** Hello, Could you please assist me in connecting my printer and the office printers to my computer? They currently read as "offline" - I already tried basic troubleshooting. My office is 208 in the SHCC. I am only here Wednesdays, so please feel free to come and set it up even if I am not here. Thanks! Catherine -- Catherine Lau \| she/her Counseling Intern Student Health & Counseling Center Western Oregon University	Add Attachment