Service Request Ticket - # 81334

Service Request Ticket - # 81334

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Service Request Information

CONTACT	Name	Rushing, John	Date	Oct 11, 2023 01:24 PM
	Department	University Computing Solutions	Phone	89242
	Location		Email	rushingj@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

TECHS	Submitted by	Lourdes Salazar	Contact	lsalazar19@wou.edu	88925
	Primary Technician		Contact	tbenedettiwhite20@wou.edu	88925

Tracking

Entered by	Date	Memo
Tony Benedetti White			Email Public
Entered by	Date	Memo
Lourdes Salazar	Oct 18, 2023 12:58 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Lourdes Salazar	Oct 18, 2023 12:58 PM	Task reassigned to Tony Benedetti White.	Add Attachment
Lourdes Salazar	Oct 18, 2023 12:58 PM	Seyed picked these 3 up.	Add Attachment
Tony Benedetti White	Oct 18, 2023 10:24 AM	**This is an outgoing email** That sounds Great! I will leave them at the front desk for you to pick up. I put a sticky note on the bags with the usernames and password. The password is the same for all of them. the username is going to be slightly different and the numbers correspond to the barcodes on the laptops respectively as follows: W20170826\escaperoom is the username for 20170826 W20171221\escaperoom is the username for 20171221 W20161093\escaperoom is the username for 20161093 If you have any questions feel free to contact myself or you can reach the help desk at ucshelpdesk@mail.wou.edu	Add Attachment
Tony Benedetti White	Oct 18, 2023 10:17 AM	seyed Shahrokni will be picking these up.	Add Attachment
Tony Benedetti White	Oct 18, 2023 10:15 AM	escaperoom !Escape is username & password	Add Attachment
Tony Benedetti White	Oct 18, 2023 09:15 AM	**This is an incoming email** Hi Tony, Thank you so much for your email and all the work that has gone into supporting us with this project. I can stop by and collect those later today. I have a question! I wonder how these laptops need to be used to address our needs, as we needed an account to run a Zoom meeting in the escape rooms and login to the computers. Are these machines preloaded with an account and all we need is to put them in the rooms? Thanks for your clarifications and explanations in advance. Have a great day! Best, Seyed	Add Attachment
Tony Benedetti White	Oct 18, 2023 08:31 AM	**This is an outgoing email to ** Hi, We have completed imaging 3 laptops for your escape rooms, you can pick them up from University Computing Solutions in ITC 009 or we could drop them off! -Tony	Add Attachment
Tony Benedetti White	Oct 17, 2023 04:01 PM	academic innovation is the contact	Add Attachment
Brady Parksion	Oct 12, 2023 03:55 PM	Last laptop finished updating. Placed all laptops in the outbox.	Add Attachment
Brady Parksion	Oct 12, 2023 03:50 PM	Waiting on the last laptop to finish other two are done, placing them in outbox.	Add Attachment
Brady Parksion	Oct 11, 2023 03:59 PM	20170826 20161093 20171221 All imaging on image counter.	Add Attachment
Lourdes Salazar	Oct 11, 2023 01:24 PM	Laptops for escape room. We need three laptops (2016-2018s) see if they will take an NVME. Image with only zoom, browsers, and antivirus.	Add Attachment