Service Request Ticket

Service Request Information

CONTACT	Name	Gonzalez, Heather	Date	Oct 11, 2023 02:24 PM
	Department	College of Liberal Arts and Sciences	Phone	88488
	Location		Email	gonzalezh@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20180162 (opens in a new window)	Bldg/Room	DFSC 204
	Service Tag	7697HQ2	Description	Dell OptiPlex 7050 SFF desktop, i7-7700(3.6GHz QC)
	Serial No.	7697HQ2	Location	DFSC204 Organic Chemistry LAB Station #
	CPU	Intel Core i7-7700 (QC/8MB/8T/3.6GHz/65W)
	OS	Windows 10 Enterprise 64bit	Software	MS office Pro Plus 201* from XXXX2018007938;
	Wired NIC	54:BF:64:79:AE:C6

TECHS	Submitted by	Lourdes Salazar	Contact	lsalazar19@wou.edu	88925
	Primary Technician		Contact	bparksion23@wou.edu	88925

Entered by	Date	Memo
Brady Parksion			Email Public
Entered by	Date	Memo
Brady Parksion	Oct 30, 2023 02:04 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Brady Parksion	Oct 26, 2023 12:39 PM	Installed computer back in the lab and have loaner waiting to be reimaged. Loaner is on imaging counter.	Add Attachment
Andrew Zhen	Oct 25, 2023 03:13 PM	Re-imaged PC, Installed Lab software, in out-box	Add Attachment
Brady Parksion	Oct 16, 2023 03:55 PM	put loaner in lab. Reimaging machine doesn't seem to get it to boot. Machine still on imaging counter.	Add Attachment
Brady Parksion	Oct 16, 2023 11:20 AM	getting loaner set up incase lap computer is not ready by end of day.	Add Attachment
Brady Parksion	Oct 16, 2023 11:03 AM	Couldn't get computer to go past dell loading screen. Currently reimaging machine on UCS imaging counter.	Add Attachment
Monica Valencia	Oct 16, 2023 09:35 AM	Task reassigned to Brady Parksion.	Add Attachment
Lourdes Salazar	Oct 11, 2023 02:24 PM	**This is an email** In DSC 204 computer#: 20180162 is stuck on the Dell screen and will not advance from there. We need it fixed before Tuesday morning's lab class. The classroom is open until Tuesday 8am.	Add Attachment