Service Request Ticket - # 81351

Service Request Information

CONTACT Name Jones, Clayton   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Oct 12, 2023 09:58 AM
Department Athletics Phone 575-318-3013
Location Email jonescm@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Laptop Edit WOU # 20130700[Edit Inv] (opens in a new window) Bldg/Room HWC Athletics
Service Tag 7T6MYZ1 Description Dell Latitude E7440 i7-4600U(2.1GHz, 4M cache)
Serial No. 7T6MYZ1 Location Clayton Jones Sound Program Computer 2

CPU Intel Core i7-4600U(2.1 GHz, 4M Cache)


OS Windows 7 Pro, 64 bit Software Microsoft Office Pro Plus 2013 fromP0093895, Adobe Acrobat Pro XI V.11 from P0093336

Wired NIC EC:F4:BB:2D:81:41


Wireless NIC 80:86:F2:24:C0:4D


Bluetooth NIC 80:86:F2:24:C0:51


TECHS Submitted by Mary Dycus Contact mdycus20@wou.edu 88925
Primary Technician Contact tbenedettiwhite20@wou.edu 88925

Tracking

Entered by Date Memo
Tony Benedetti White
Email

Public

Entered by Date Memo
Tony Benedetti White Nov 10, 2023 02:08 PM
Status changed from (1) Pending to (5) Completed
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Tony Benedetti White Nov 10, 2023 02:08 PM
Clayton was having difficulty logging in, met with 
him and instructed how to log into a local account.
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Tony Benedetti White Oct 24, 2023 03:18 PM
Added local account:
WOUAthletics
W0UWolves123!
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Brady Parksion Oct 24, 2023 02:53 PM
Task reassigned to Tony Benedetti White.
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Tony Benedetti White Oct 18, 2023 08:18 AM
Task reassigned to Brady Parksion.
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Tony Benedetti White Oct 18, 2023 07:57 AM
****This is an email****
That sounds good!, a tech will pick it up on Monday!
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Tony Benedetti White Oct 18, 2023 07:57 AM
****This is an incoming email****
We'll need it this week here soon throughout the 
weekend, but would Monday work? I'll leave it in 
the Athletic Administration office on the first 
floor as I won't be there in person that day.
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Tony Benedetti White Oct 17, 2023 02:33 PM
****This is an outgoing email****
We should be able to create a local account for 
that computer, is there a good time for us to come 
pick it up and set that up? It shouldn't take 
longer than a day.
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Tony Benedetti White Oct 13, 2023 12:51 PM
****This is an email****
I am not connecting to internet. It was only to put 
the music program on the computer.
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Tony Benedetti White Oct 13, 2023 11:57 AM
Task reassigned to Tony Benedetti White.
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Tony Benedetti White Oct 13, 2023 11:56 AM
****This is an outgoing email****
Hi Clayton,

I have an update regarding service request #81351

Description: Taking off the login on the Athletics 
Music Computer

Unfortunately for security reasons we are unable to 
remove the login requirements from the computer. 
Just to clarify...Are you connecting this computer 
to the internet at all?
-Tony
UCS Tech
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Public
Mary Dycus Oct 12, 2023 09:58 AM
****This is an email****
I'm in the New PE Building. Room 216

However, we have soccer today and I'll have the 
computer with me .. 

Clayton Jones
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Mary Dycus Oct 12, 2023 09:58 AM
****This is an email****
Hey there!

So I have a request - is it possible for us to 
take the login requirements off of our main 
Athletics music computer. We use a program called 
Sound Director on this computer and if I'm not 
there to sign in or it goes to sleep (which I've 
tried to set the settings where it doesn't, but I 
haven't found that I can completely take it off) - 
there is no way to use the program.

My concerns with this are that if I'm not there at 
an event (for any reason or something happens to 
me), nobody can use this program we have in place 
as I don't feel comfortable sharing my password (I 
did it last year and had to keep changing my 
password, which is no fun). 

And we only use this computer for this use as we 
don't even connect it to the internet (you all 
gave me an old computer to use for this).

Any suggestions or help would be much appreciated!
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