Service Request Ticket - # 81362

Service Request Ticket - # 81362

Jump to:

Preferences

Directory Lookup

Service Request Information

CONTACT	Name	King, Brent	Date	Oct 12, 2023 01:06 PM
	Department	Behavioral Sciences/ Psychological Sciences	Phone	89262
	Location		Email	kingb@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20171057 (opens in a new window)	Bldg/Room	ITC 002
	Service Tag	CSRFRP2	Description	Dell OptiPlex 7050 SFF desktop, i7-6700 (3.4GHz)
	Serial No.	CSRFRP2	Location	Emergency Lab Shelf
	CPU	Intel Core i7-6700 (Quad Core, 8MB, 8T, 3.4GHz, 65W)
	OS	Windows 7 Pro, 64 bit	Software	MS office Pro Plus 201* from XXXX2017006552;
	Wired NIC	54:BF:64:5D:26:3A

TECHS	Submitted by	Kyla Aitaro	Contact	aitarok@wou.edu	88925
	Primary Technician		Contact	tbenedettiwhite20@wou.edu	88925

Tracking

Entered by	Date	Memo
Tony Benedetti White			Email Public
Entered by	Date	Memo
Tony Benedetti White	Oct 24, 2023 01:13 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Tony Benedetti White	Oct 24, 2023 01:10 PM	**This is an outgoing email** Perfect! I will close that service request!	Add Attachment
Tony Benedetti White	Oct 24, 2023 01:09 PM	Task reassigned to Tony Benedetti White.	Add Attachment
Tony Benedetti White	Oct 24, 2023 01:09 PM	**This is an incoming email** Tony Sorry, I have been at hone with Covid and largely in bed. The computer did finally update and start working, I forgot to update your office. Thank you for following up with me.	Add Attachment
Tony Benedetti White	Oct 20, 2023 08:12 AM	**This is an outgoing email** Hi Brent! My name is Tony with University Computing Solutions. We have a service request that says your device was stuck on updates for a long time, is this still the case? Has a tech already taken a look at it? You might also be able to put a GFA replacement request in! This would mean you get a whole new set up If you find the "GFA replacement" link in your portal you can click on it to find out if you are eligible for a replacement. Let me know how you would like to proceed. Thanks!	Add Attachment
Kyla Aitaro	Oct 12, 2023 01:07 PM	he is available today until 2pm.	Add Attachment
Kyla Aitaro	Oct 12, 2023 01:06 PM	received a call from Brent over in TODD 328 reporting his device W# 20171057 has been stuck on software update for about an hour and a half.	Add Attachment