Service Request Ticket - # 81364

Service Request Information

CONTACT Name Horsey, Rip   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Oct 12, 2023 02:33 PM
Department Campus Recreation/HWC Phone 89535
Location Email horseyr@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20150573[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag 5V51JB2 Description Dell OptiPlex 9020 SFF I7-4790(quad 3.6GHz, 8MB)
Serial No. 5V51JB2 Location PDR

CPU Intel Core i7-4790(Quad Core HT, 3.6GHz, 8MB)


OS Windows 7 Pro, 64 bit Software MS office Pro Plus 201X from XXXX2015004715; VSI_RecTrac client; KeyPro III (Morse Watchmans)

Wired NIC 18:66:DA:10:E8:9C

TECHS Submitted by Kyla Aitaro Contact aitarok@wou.edu 88925
Primary Technician Contact rushingj@wou.edu 89242

Tracking

Entered by Date Memo
John Rushing
Email

Public
Entered by Date Memo
John Rushing Oct 30, 2023 02:18 PM 
Status changed from (1) Pending to (5) Completed
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John Rushing Oct 30, 2023 02:18 PM 
Removed Outlook profile and created a new one.
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Kyla Aitaro Oct 12, 2023 02:35 PM 
Mary asked user to try updating Outlook.

Device W#: 20150573[Edit Inv]
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Kyla Aitaro Oct 12, 2023 02:34 PM 
****This is an email****

If you have the instructions on how to update the 
version please let me know and I will do that. 
Please just either send them over or the link to 
them. Thanks.
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Kyla Aitaro Oct 12, 2023 02:33 PM 
****This is an email****

Please let me know what I need to do to use Outlook. 
Thank you. Attached image as additional information.
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image (4).png