Status changed from (2.5) Needs Scheduling to (5) Completed

Went and took a look at this issue. It seems that the preview panel 
in file explorer was preventing the files from saving. When the file 
it open in two different places the file cannot save. Closing the 
preview panel under view in file explorer resolved the issue.

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Hi Nicole,

I have updated your ticket with this information. 
Our techs will review and reach out as soon as 
they can! 

Best,
Kyla

****This is an email****

Sounds good.  Let's plan for Monday at 9am?

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I spoke to my husband about this issue and he said 
he had the same problem at his work.  He said that 
his was an issue of folder permissions.  Could 
that possibly be my problem as well?  It only 
happens when I am working in a network drive 
(which is where I do all of my work).  I mainly 
work in my the I drive labeled "Creative Arts".

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I had one put in last year so I don't remember the 
number.  I know that a student named Brody (I 
think) was working on it but couldn't figure it 
out.  He was supposed to talk to Michael about it 
but I never heard back.

Nicole

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Hi there.  I am not sure who can help me with this 
issue.  I have had a few tech come to help but no 
answers yet.  What can I do to try to get this 
resolved?  I work in PDFs all day long so this 
extra step I have to take (see explanation in my 
email to Michael) really takes up a lot of my 
time.  

Thanks!

Nicole

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Michael,

I have an issue with Adobe that no one in UCS 
seems to be able to solve.  I was told to reach 
out to you as "The Master Nerd."   When I open a 
file in Adobe from the shared drives, it does 
not allow me to save the file once I've made 
changes.  It says that "The document could not 
be saved.  The file may be read-only, or another 
user may have it open.  Please save the document 
with a different name or in a different folder."  
This happens with EVERY file I open.  The UCS 
student worker that has been trying to help me 
(Brody) did a lot of troubleshooting and asked 
several people in the UCS department and they 
have no solutions for me.  If I am manipulating 
files on my computer drives it's fine.  It's 
only when I'm working on files in the shared 
drives.  I know you're very busy and this is not 
a rush job, it's just very difficult because a 
large part of my job consists of manipulating 
PDFs from the shared drives so having to save 
the files as a different name, deleting the 
original file, and then renaming the file I 
saved gets pretty time consuming.

Thanks (preemptively) for your help!

-Nicole

Task reassigned to Tony Benedetti White.

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I am in RA 103 and the WOU# is 20210098.  It's not 
a huge rush.  I've been dealing with it for a 
while so just whenever someone can make it this 
way.

Thank you!

Nicole