Service Request Ticket - # 81372

Service Request Ticket - # 81372

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Service Request Information

CONTACT	Name	Scholerman, Antonia	Date	Oct 13, 2023 04:15 PM
	Department		Phone	5037514057
	Location		Email	scholermana@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20190236 (opens in a new window)	Bldg/Room	ITC 008
	Service Tag	4H3QPV2	Description	Latitude 7300 i5-8265U 13.3in non-touch Display
	Serial No.	4H3QPV2	Location	Loaner \|\| Imaged 2/24 \|\| Loaner shelf
	CPU	Intel Core i5-8265U 8thGen(Quad 1.6GHz, 6M Cache)
	OS	Windows 10 Pro, 64 bit	Software	Microsoft Desktop Ed license licensed for Office Pro Plus 201* XXXX2019009325;
	Wireless NIC	38:00:25:F7:F2:24
	AUX NIC	C8:F7:50:DE:49:24

TECHS	Submitted by	Nathan Sauer	Contact	sauern@wou.edu	88960
	Primary Technician		Contact	tbenedettiwhite20@wou.edu	88925

Tracking

Entered by	Date	Memo
Tony Benedetti White			Email Public
Entered by	Date	Memo
Tony Benedetti White	Oct 26, 2023 02:28 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Tony Benedetti White	Oct 26, 2023 02:28 PM	delivered loaner	Add Attachment
Tony Benedetti White	Oct 26, 2023 11:24 AM	see loaner sr# 81493	Add Attachment
Tony Benedetti White	Oct 26, 2023 10:06 AM	**This is an outgoing email** Hi Antonia, I have an update regarding service request #81372 Description: Antonia will be assisting Financial Aid for about 6 months and needs a loaner laptop to use. Your laptop is ready! You can pick it up or we could drop it off! Please let me know what you prefer! We also need to know the location of your office where this laptop is going to be so that we can update our inventory, thank you! -Tony UCS Tech	Add Attachment Public
Tony Benedetti White	Oct 25, 2023 09:39 AM	20190236	Add Attachment
Tony Benedetti White	Oct 24, 2023 03:53 PM	just needs base image	Add Attachment
Tony Benedetti White	Oct 20, 2023 09:11 AM	**This is an outgoing email** I will get that started, is there any software besides office 365, adobe & zoom that you will need on this computer?	Add Attachment
Tony Benedetti White	Oct 20, 2023 09:10 AM	**This is an incoming email** A PC would be preferable.	Add Attachment
Tony Benedetti White	Oct 20, 2023 08:26 AM	**This is an outgoing email** Hi Antonia, I need some additional information regarding service request #81372 Description: Antonia will be assisting Financial Aid for about 6 months and needs a loaner laptop to use. Would you like a Mac or a PC loaner? -Tony UCS Tech	Add Attachment Public
Nathan Sauer	Oct 20, 2023 08:24 AM	Task reassigned to Tony Benedetti White.	Add Attachment
Monica Valencia	Oct 16, 2023 04:40 PM	Task reassigned to Jack Martinis.	Add Attachment
Monica Valencia	Oct 16, 2023 04:40 PM	Jack- Start getting a computer ready for this tomorrow. Might need to email them to see if they are wanting a Mac or PC loaner	Add Attachment