Service Request Ticket

Service Request Information

CONTACT	Name	New, Faculty/Staff	Date	Oct 17, 2023 10:38 AM
	Department	University Computing Solutions	Phone	88925
	Location		Email

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20160124 (opens in a new window)	Bldg/Room	ITC 008
	Service Tag	20D0QD2	Description	Dell OptiPlex 9020 SFF I7-4790(quad 3.6GHz, 8MB)
	Serial No.	20D0QD2	Location	2 Weeks Pile
	CPU	Intel Core i7-4790(Quad Core HT, 3.6GHz, 8MB)
	OS	Windows 7 Pro, 64 bit	Software	MS office Pro Plus 201* from XXXX2016005511. Key-Pro III instance (4 dbs) from Morse Watchman.
	Wired NIC	18:66:DA:1B:40:4F

TECHS	Submitted by	Cadance Bunch	Contact	cabunch21@wou.edu	88925
	Primary Technician		Contact	bparksion23@wou.edu	88925

Entered by	Date	Memo
Brady Parksion			Email Public
Entered by	Date	Memo
Jack Martinis	Oct 31, 2023 09:52 AM	Task reassigned to Brady Parksion.	Add Attachment
Jack Martinis	Oct 31, 2023 09:52 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Jack Martinis	Oct 31, 2023 09:52 AM	Brady told me this was resolved.	Add Attachment
Jack Martinis	Oct 27, 2023 01:55 PM	Need to go over there and confirm this on the computers, security risks especially with our keyshop is not good. Must check in person before closing ticket.	Add Attachment
Jack Martinis	Oct 27, 2023 01:54 PM	**incoming** Hi Jack, We have not experienced any further issues on the computer I called about. -William	Add Attachment
Jack Martinis	Oct 25, 2023 09:51 AM	Task reassigned to UCS Tech.	Add Attachment
Jack Martinis	Oct 25, 2023 09:51 AM	**outgoing** Good morning William, I have an open service request here regarding some security concerns with the keyshop computers; are these still ongoing? -Jack Martinis, UCS Tech.	Add Attachment
Brady Parksion	Oct 17, 2023 03:01 PM	If any questions contact: Prescottw@wou.edu	Add Attachment
Jack Martinis	Oct 17, 2023 10:40 AM	"William" from the keyshop called claiming they would like a tech to look at a few of the PC's over in their keyshop; it seems the pc's are getting windows defender notifications - synonymous with a security issue found.	Add Attachment
Cadance Bunch	Oct 17, 2023 10:38 AM	Contact Info: 8952	Add Attachment Public
Cadance Bunch	Oct 17, 2023 10:38 AM	Desktop issue	Add Attachment