Service Request Ticket - # 81391

Service Request Information

CONTACT Name Villarreal, Kaitlin   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Oct 17, 2023 11:20 AM
Department Human Resources Phone 88677
Location Email villarrealk@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20230004[Edit Inv] (opens in a new window) Bldg/Room AD 308
Service Tag Description Dell Latitude 5540 13th Gen Intel Core i7-1355U
Serial No. 2YLPFX3 Location Kaitlin Villarreal

CPU Unknown


OS Unknown Software

Wired NIC F4:6D:3F:3D:96:9F

TECHS Submitted by Sam Sevugan Contact ssevugan20@wou.edu 88925
Primary Technician Contact rmartinis22@wou.edu 88925

Tracking

Entered by Date Memo
Jack Martinis
Email

Public
Entered by Date Memo
Jack Martinis Oct 27, 2023 01:46 PM 
Task reassigned to Jack Martinis.
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Jack Martinis Oct 27, 2023 01:46 PM 
Status changed from (1) Pending to (5) Completed
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Jack Martinis Oct 27, 2023 01:46 PM 
looks like it resolved itself. Closing ticket.
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Jack Martinis Oct 27, 2023 01:46 PM 
****incoming****

Hi jack, 

No, it was only my computer that wouldn't connect to the printer. 

I restarted my computer a few times and on the 3rd time it decided to connect but I let it make updates that the computer needed. 

Not sure if that should be happening or if it keeps happening if that is an issue with the computer itself. 

But as of now it is printing!

Thank you for reaching out to help,

-Kaitlin Villarreal
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Jack Martinis Oct 24, 2023 10:39 AM 
****This is an outgoing email****
Hi Kaitlin,

I need some additional information regarding service request #81391

Description: Failure to connect to BP-HumanResources on ThreeSisters  

Are other people in the office having issues printing to this printer?

-Jack Martinis, UCS Tech.
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Public
Monica Valencia Oct 24, 2023 09:02 AM 
Closed SR#81425 since it was a duplicate of this SR
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Sam Sevugan Oct 17, 2023 12:12 PM 
****This is an email****
Anytime is fine! I’ll be here all week. Typically 
will be at lunch from 1-2pm
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Sam Sevugan Oct 17, 2023 11:23 AM 
Asked them for this week's availability too
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Sam Sevugan Oct 17, 2023 11:22 AM 
The location email came in today. She took a while 
to respond. She has been emailing since Oct. 9th. 
Will email her back to let her know that a ticket 
has been created and that a tech will head out.
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Sam Sevugan Oct 17, 2023 11:21 AM 
****This is an email****
Hello UCS,

It is in the Lieuallen Admin. Bldg. Rm. 305!
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Sam Sevugan Oct 17, 2023 11:21 AM 
****This is an email****
Hello,

I have been swamped and the printer is still not 
connecting. 
The laptop number -20230004[Edit Inv]
The docking station - 20211276[Edit Inv]
 
It continues to show as a failure to connect to 
BP-HumanResources on ThreeSisters and on settings 
it shows as offline. 

Best,

Kaitlin Villarreal
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Sam Sevugan Oct 17, 2023 11:20 AM 
****This is an email****
Hello, 

Since this morning I have been unable to connect 
to our office printer but everyone else has been 
printing things. What other things should I try to 
be able to print from my computer?

Best,

Kaitlin Villarreal
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