Service Request Ticket - # 81408

Service Request Ticket - # 81408

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Service Request Information

CONTACT	Name	Keen, Jennifer	Date	Oct 18, 2023 01:15 PM
	Department	College of Education	Phone	88052
	Location		Email	keenj@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20190710 (opens in a new window)	Bldg/Room	AD 305
	Service Tag	4DBYH03	Description	OptiPlex 7070 SFF (i5-9500 6 Cores/9MB/6T/3GHz)
	Serial No.	4DBYH03	Location	Student Front Desk HR #1
	CPU	Intel Core i5-9500 9thGEN(6 Cores/9MB/6T/3.0GHz)
	OS	Windows 10 Pro, 64 bit	Software	MS office Pro Plus 201* from XXXX2019009325;
	Wired NIC	E4:54:E8:81:FD:0C

TECHS	Submitted by	Jack Martinis	Contact	rmartinis22@wou.edu	88925
	Primary Technician		Contact	rmartinis22@wou.edu	88925

Tracking

Entered by	Date	Memo
Jack Martinis			Email Public
Entered by	Date	Memo
Jack Martinis	Nov 15, 2023 04:50 PM	Status changed from (6) Ready to Deliver to (5) Completed	Add Attachment
Jack Martinis	Nov 15, 2023 04:50 PM	I brought over a display cord and hooked up the second monitor. Logged off and restarted machine, said it was updating. Hopefully nothing breaks. Closing ticket.	Add Attachment
Jack Martinis	Nov 15, 2023 03:07 PM	Task reassigned to Jack Martinis.	Add Attachment
Jack Martinis	Nov 15, 2023 02:00 PM	I installed this computer back where it was. There is a second monitor, I am missing a DP cord to connect it. I will go back over after lunch time to take care of this.	Add Attachment
Jack Martinis	Nov 14, 2023 09:40 AM	PC placed in outbox. Labeled.	Add Attachment
Jack Martinis	Nov 08, 2023 12:02 PM	PC underneath my desk to the right	Add Attachment
Jack Martinis	Nov 08, 2023 11:44 AM	Status changed from (1) Pending to (6) Ready to Deliver	Add Attachment
Jack Martinis	Nov 08, 2023 11:44 AM	**This is an outgoing email** Hi Jennifer, I need some additional information regarding service request #81408 Description: PC 20190710 - reimage for RWEC 220 / dean's room. This PC is ready for a dropoff / install. -Jack Martinis, UCS Tech.	Add Attachment Public
Charlee Hreha	Nov 03, 2023 10:10 AM	20190710 has been updated with basic image.	Add Attachment
Tony Benedetti White	Nov 03, 2023 08:43 AM	is this a basic image???	Add Attachment
Charlee Hreha	Nov 03, 2023 08:37 AM	20190710 has been picked up and is waiting to be reimaged.	Add Attachment
Jack Martinis	Oct 27, 2023 11:02 AM	Can't update right now, imaging server is down.	Add Attachment
Jack Martinis	Oct 18, 2023 01:15 PM	I went to drop off an iMac for Jennifer Keen in RWEC 220, and was informed that this PC 20190710 could use a reimage and drop off to RWEC 220. I'm updating inventory for this.	Add Attachment