Service Request Ticket - # 81409

Service Request Information

CONTACT Name New, Faculty/Staff   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Oct 18, 2023 01:51 PM
Department University Computing Solutions Phone 88925
Location Email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Laptop Edit WOU # 20230204[Edit Inv] (opens in a new window) Bldg/Room AD 311
Service Tag Description Dell Latitude 5540
Serial No. gvdr4y3 Location Held by Legal

CPU Unknown


OS Unknown Software

Wired NIC 4C:D7:17:27:AB:35


Wireless NIC BC:03:58:CC:31:93


Bluetooth NIC BC:03:58:CC:31:97


TECHS Submitted by Nathan Sauer Contact sauern@wou.edu 88960
Primary Technician Contact tbenedettiwhite20@wou.edu 88925

Tracking

Entered by Date Memo
Tony Benedetti White
Email

Public

Entered by Date Memo
Tony Benedetti White Dec 12, 2023 09:22 AM
Status changed from (1) Pending to (5) Completed
Add Attachment
Tony Benedetti White Dec 12, 2023 09:22 AM
Task reassigned to Tony Benedetti White.
Add Attachment
Tony Benedetti White Dec 12, 2023 09:22 AM
delivered set up
Add Attachment
Tony Benedetti White Dec 12, 2023 08:22 AM
Status changed from (4) On Hold to (1) Pending
Add Attachment
Tony Benedetti White Dec 12, 2023 08:22 AM
****This is an email****
Good morning  LouAnn & Venu,
I'm Tony from University Computing Solutions, We 
got your service request to schedule a time to set 
up the monitor and dock. Is there a time today 
that would work for you? or would you like to 
schedule a time later this week?
Add Attachment
Jack Martinis Dec 06, 2023 05:02 PM
Status changed from (6) Ready to Deliver to (4) On Hold
Add Attachment
Joanie Kinnaman Nov 22, 2023 09:16 AM
Task reassigned to New Equip. Setup.
Add Attachment
Joanie Kinnaman Nov 22, 2023 09:15 AM
mailed charger to him expedited: received Nov 6th
Add Attachment
John Rushing Nov 02, 2023 11:32 AM
Task reassigned to Joanie Kinnaman.
Add Attachment
Lourdes Salazar Nov 01, 2023 01:14 PM
LouAnn Vickers called and said that Venu stated he 
did not get a charger with his laptop. He is 
requesting we mail him one. Address is: 102 
Tendick street. Unit 103 in San antonio Texas. 
78209 zipcode. 
Add Attachment
Jack Martinis Oct 31, 2023 11:05 AM
He will eventually be moving to Monmouth / be in town towards the middle of November if memory serves me right, and will have the rest of his setup installed in his office then.
Add Attachment
John Rushing Oct 30, 2023 10:27 AM
He only picked up this laptop.  Dock and monitor are still on shelf.
Add Attachment
John Rushing Oct 30, 2023 10:27 AM
Setup his laptop with VPN, checked to see if he was setup as an admin. Setup DUO on his Portal and phone.
Add Attachment
Jack Martinis Oct 25, 2023 01:08 PM
****outgoing****

I just talked with my higher ups and they said it would be okay for you to come on monday and grab just the laptop, we can keep the rest of the equipment here at UCS or within your office when that gets assigned until you arrive mid November. We look forward to seeing you on Monday,

-Jack Martinis, UCS Tech.
Add Attachment
Jack Martinis Oct 25, 2023 01:00 PM
He is most interested in the laptop for use in the mean time until they get here mid november; They are coming on Monday, 10/30/23. When they get here, John said we can ask them what would work for them when they are here; if they just wanted the laptop right now and wait for the rest or what.
Add Attachment
Jack Martinis Oct 24, 2023 01:09 PM
****outgoing****

Hello Venu, thank you for responding so fast! So if you are only going to be here on Monday, and you have a meeting / stuff going on for the majority of the day, it doesn't sound like you will need to use this computer much? If so, I would recommend holding off on this installation - we can keep the equipment here and ready to go when you officially move here around November; we wouldn't have to rush to get your equipment installed on Monday if you won't be needing until then. If that works for you, I can go ahead and put this ticket on pause up until that time. Otherwise, I am more than happy to try and coordinate a tech to meet you on Monday to install this.
-Jack Martinis, UCS Tech.
Add Attachment
Jack Martinis Oct 24, 2023 01:06 PM
****this is an incoming email****

Hello sir!  

I will be on campus on Monday only so hopefully we can do it on that date (I believe I have a meeting with Ms. Vickers at 11 AM and may spend much of the rest of the day securing a living space).  

Currently, I'm working from my personal laptop in San Antonio as I prepare to make my journey from Texas to Oregon.   It looks like I will be moving to the Monmouth area around mid November.   

Respectfully,

Venu G. Nair
General Counsel
Western Oregon University
Add Attachment
Jack Martinis Oct 24, 2023 12:59 PM
Status changed from (1) Pending to (6) Ready to Deliver
Add Attachment
Jack Martinis Oct 24, 2023 12:59 PM
****This is an outgoing email****

Hello Venu!

I have your new laptop all up to date and ready to be installed for you. All of our new setups include: A laptop, dock, monitor, keyboard and mouse. Let me know what your availability is this week or next week to get this equipment installed in your office. Also, what is your office / building by chance?

Installation of equipment typically takes around 30 minutes, and we would need you to be present during the installation as we would like your input for how things are placed, as well as we would need you to sign into the computer once everything is ready.

-Jack Martinis, UCS Tech.
Add Attachment
Jack Martinis Oct 24, 2023 12:50 PM
Put back on setup shelf.
Add Attachment
Jack Martinis Oct 24, 2023 12:49 PM
Laptop all up to date with basic image, admin rights bestowed.
Add Attachment
Jack Martinis Oct 24, 2023 10:12 AM
20230204[Edit Inv] brought down to my desk for imaging.
Add Attachment
Monica Valencia Oct 24, 2023 09:15 AM
Task reassigned to New Equip. Setup.
Add Attachment
Monica Valencia Oct 24, 2023 09:15 AM
Priority changed from (3) Priority to (2) High Priority.
Add Attachment
Joanie Kinnaman Oct 23, 2023 04:50 PM
NEW EQUIPMENT:
LAPTOP: 20230204[Edit Inv]
dock: 20220067[Edit Inv]
Monitor: 20230084[Edit Inv]
Add Attachment
Monica Valencia Oct 23, 2023 03:55 PM
Task reassigned to Joanie Kinnaman.
Add Attachment
Monica Valencia Oct 23, 2023 03:55 PM
Ignore GFA Pool Equipment 

Joanie will be pulling new equipment for this
Add Attachment
Nathan Sauer Oct 23, 2023 01:35 PM
He will pick up his laptop, monitor, and dock on 
10/30/2023.
Add Attachment
Andrew Zhen Oct 18, 2023 03:35 PM
Task reassigned to John Rushing.
Add Attachment
Andrew Zhen Oct 18, 2023 03:27 PM
PC: 20200971[Edit Inv]
Dock: 20200927[Edit Inv]
Monitor: 20190721[Edit Inv]
Add Attachment
Nathan Sauer Oct 18, 2023 01:51 PM
Confirm office location with LouAnn Vickers before 
installation (it might change)
Add Attachment
Nathan Sauer Oct 18, 2023 01:51 PM
Contact Info: Venu Nair (V00399716)
Add Attachment
Public
Nathan Sauer Oct 18, 2023 01:51 PM
Use a new GFA PC laptop, dock, and monitor for him.
Add Attachment