Service Request Ticket

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Service Request Information

CONTACT	Name	Nahale-a, Kaiao	Date	Oct 19, 2023 09:32 AM
	Department	Athletics /Volleyball	Phone
	Location		Email	nahaleak@mail.wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20181482 (opens in a new window)	Bldg/Room	NPE 211
	Service Tag	BTK1FX2	Description	Dell OptiPlex 7060 SFFdesktop i5-8600 4.3Ghz 6core
	Serial No.	BTK1FX2	Location	Kaiao Nahale-a
	CPU	intel i5-8600(6-Core/9MB/6T/up to 4.3GHz/65W)
	OS	Windows 10 Enterprise 64bit	Software	MS office Pro Plus 201* from XXXX2018007938;
	Wired NIC	6C:2B:59:E7:63:B9

TECHS	Submitted by	Mary Dycus	Contact	mdycus20@wou.edu	88925
	Primary Technician		Contact	alogan22@wou.edu	88925

Tracking

Entered by	Date	Memo
Adam Logan			Email Public
Entered by	Date	Memo
Adam Logan	Dec 05, 2023 03:25 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Adam Logan	Dec 05, 2023 03:25 PM	Moving to loaner shelf. Updated inventory of loaner laptop 20171224 and closing case.	Add Attachment
Sam Sevugan	Dec 05, 2023 02:03 PM	stored in inbox #9 shelf	Add Attachment
Sam Sevugan	Dec 05, 2023 01:56 PM	Returned 20171224 with bag and charger. Placing in Inbox	Add Attachment
Adam Logan	Dec 05, 2023 10:00 AM	Went to office. Kaiao was not there. However his assistant across the hall was. Set up PC and left a sticky note on Kaiao's monitor to return the loaner laptop. The assistant said he will bring it up with Kaiao too.	Add Attachment
Jack Martinis	Nov 28, 2023 12:56 PM	Computer placed in box #10, labeled w/ sr on front.	Add Attachment
Adam Logan	Nov 16, 2023 11:17 AM	**This is an outgoing email** Hi Kaiao, We've completed the reimage of the computer and diagnostics of the PC checks out. Let us know when would be a good time for us to bring over and set up the PC. Please save any files you have on the loaner laptop elsewhere (USB Stick, WOU Drive, Cloud Service etc) so we can take the laptop back with us. Respectfully, Adam Logan	Add Attachment Public
Adam Logan	Nov 16, 2023 11:06 AM	Placing in the Outbox. It's ready for setup.	Add Attachment
Adam Logan	Nov 16, 2023 11:01 AM	All tests passed validation code: 126014	Add Attachment
Adam Logan	Nov 16, 2023 09:39 AM	Task reassigned to Adam Logan.	Add Attachment
Adam Logan	Nov 16, 2023 09:39 AM	Reimaging complete. Updated via Dell & Win. ePSA Pre-boot System Assessment initial stage checks out. Longer memory assessment pending.	Add Attachment
Brady Parksion	Nov 13, 2023 03:13 PM	Started reimaging computer.	Add Attachment
Brady Parksion	Nov 13, 2023 03:12 PM	**This is an incoming email** Ok, thanks for the clarification. That sounds like a good plan to me! -Kaiao	Add Attachment
Brady Parksion	Nov 13, 2023 03:12 PM	**This is an outgoing email** I apologize, reimaging means a fresh install of windows. We would pretty much be resetting the computer to default software/settings. Which means everything would be erased off of the machine. -Brady	Add Attachment
Brady Parksion	Nov 13, 2023 03:11 PM	**This is an incoming email** I don’t know what reimage means -Kaiao	Add Attachment
Brady Parksion	Nov 09, 2023 02:41 PM	**This is an outgoing email** Hi Kaiao, I need some additional information regarding service request #81412 Description: Kaiao Nahale-a loaned 20171224 while 20181482 is worked on. I’ve been taking a look at this PC and can’t seem to find a resolution. The only possible fix I can think of is to reimage it. Just wanted to confirm that this was okay before I started the process. Thanks -Brady University Computing Solutions	Add Attachment Public
Jack Martinis	Oct 19, 2023 12:56 PM	Contact changed from Faculty/Staff New to Kaiao Nahale-a.	Add Attachment
Jenna Bauman	Oct 19, 2023 11:39 AM	Correction: We're dropping a loaner off at his office around 2pm.	Add Attachment
Jenna Bauman	Oct 19, 2023 11:04 AM	Kaiao came by the office this morning at around 10:45 AM. He had his computer with him and dropped it off. John assisted him. Kaiao had practice (he's a coach) so he left the computer and went to do that. Sounds like he'll be back around 2pm to pick up a loaner.	Add Attachment
Jenna Bauman	Oct 19, 2023 11:04 AM	Kaiao came by the office this morning at around 10:45 AM. He had his computer with him and dropped it off. John assisted him. Kaiao had practice (he's a coach) so he left the computer and went to do that. Sounds like he'll be back around 2pm to pick up a loaner.	Add Attachment
Mary Dycus	Oct 19, 2023 09:34 AM	**This is an email** Aloha, Wanted to follow up on this. Any chance I could get some help today with a replacement laptop or computer? What’s the best process here?	Add Attachment
Mary Dycus	Oct 19, 2023 09:34 AM	**This is an email** Aloha, I’m leaving for the day soon. But my office is in new pe. What should I do?	Add Attachment
Mary Dycus	Oct 19, 2023 09:34 AM	*This is an outgoing email* What is the WOU number for your computer - this is the WOU number on the actual PC and not any of the numbers on the monitor. We would be able to provide a loaner for this if it's an issue with the PC itself. Let me know if you have any availability for diagnosis. -Jack Martinis, UCS Tech.	Add Attachment
Mary Dycus	Oct 19, 2023 09:33 AM	Contact Info: Kaiao Nahale-a, nahaleak@mail.wou.edu	Add Attachment Public
Mary Dycus	Oct 19, 2023 09:32 AM	**This is an email** Aloha, I was using my work computer normally this AM. But it started to shutoff on its own. What should I do? Am I able to get a laptop in the mean time? Now it’s giving me this message:	Add Attachment IMG_0045.jpg