Service Request Ticket - # 81413

Service Request Ticket - # 81413

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Service Request Information

CONTACT	Name	Moreno, Jennifer	Date	Oct 19, 2023 10:56 AM
	Department	Criminal Justice	Phone	88733
	Location		Email	morenoj@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20181057 (opens in a new window)	Bldg/Room	ITC 002
	Service Tag	885QDW2	Description	Dell OptiPlex 7060 SFF desktop, i5-8500 3Ghz 6core
	Serial No.	885QDW2	Location	Emergency Lab Shelf
	CPU	intel i5-8500(6-Core/Thread,9MB Cache, up to 4GHz)
	OS	Windows 10 Enterprise 64bit	Software	MS office Pro Plus 201* from XXXX2018007938;
	Wired NIC	6C:2B:59:E7:D2:0C

TECHS	Submitted by	Mary Dycus	Contact	mdycus20@wou.edu	88925
	Primary Technician		Contact	valenciam@wou.edu

Tracking

Entered by	Date	Memo
Monica Valencia			Email Public
Entered by	Date	Memo
Monica Valencia	Nov 30, 2023 09:30 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Monica Valencia	Nov 20, 2023 09:35 AM	Sent a follow up email to make sure the computer was still working properly with printing	Add Attachment
Monica Valencia	Nov 07, 2023 11:17 AM	Placing 20181051 under 2 weeks	Add Attachment
Monica Valencia	Nov 07, 2023 11:16 AM	Swapped the NVMe with one W20181051. This one didn't have the NS printers loaded on there and we tested and it worked well to print in a web broswer	Add Attachment
Monica Valencia	Nov 06, 2023 03:45 PM	Task reassigned to Monica Valencia.	Add Attachment
Monica Valencia	Nov 01, 2023 03:53 PM	Task reassigned to UCS Tech.	Add Attachment
Monica Valencia	Nov 01, 2023 03:52 PM	Availability Email to confirm delivery since she is not always on campus. Friday all day Tuesday morning Wednesday afternoon Thursday and Friday all day	Add Attachment
Monica Valencia	Oct 31, 2023 03:02 PM	When printing from the Web Browser the screen goes completely unresponsive. It won't even show the print preview it just sits there and spins. I also noticed that the computer pulls all the NS printers. Going to get a loaner ready for them to use and see if it's the NS printer on the machine causing an issue or maybe it wasn't imaged properly	Add Attachment
Monica Valencia	Oct 31, 2023 11:23 AM	I'm here until 2 today. The issue is printing from the internet and/or email ALWAYS and from my desktop or a thumb drive sometimes. When I print from the internet/email, the computer clocks and clocks and clocks until the screen goes grey and an "unresponsive" box appears OR the computer window just crashes and closes itself down. When I print from the desktop/thumbdrive, it clocks and clocks and does the unresponsive window. My computer is 20181057. The printers are 20100846 AND 20211082 (it doesn't appear to matter which printer. It does it with both.)	Add Attachment
Monica Valencia	Oct 27, 2023 08:43 AM	Task reassigned to Monica Valencia.	Add Attachment
Monica Valencia	Oct 27, 2023 08:43 AM	**This is an outgoing email** Hi Jennifer, I need some additional information regarding service request #81413 Description: When trying to print from online computer freezes and crashes. Can I get your availability for next week to come help you with the printing issue you are experiencing? Does this happen when you print to any printer or just one in particular? If it's just one, can I get the W# or the name of the printer? Best, Monica	Add Attachment Public
Mary Dycus	Oct 23, 2023 08:17 AM	**This is an email** Hello, I don't have a ticket number and didn't receive any email confirmation after the phone call I had with UCS last week-- but, I think someone was supposed to come by my office (Maaske 204) this week to help me with a printing/internet issue I'm having. I will not be in office on Monday the 23rd. I can be in office Tuesday or Wednesday from 1- 2:30. Thursday 8-11 Or next week at different times. Thanks, Jennifer	Add Attachment
Mary Dycus	Oct 19, 2023 10:58 AM	Available today until 2:30pm Available next week in the afternoon	Add Attachment
Mary Dycus	Oct 19, 2023 10:57 AM	User mentioned that they are able to print if they download the document onto their computer. However, they mentioned that is a little dicey as well.	Add Attachment
Mary Dycus	Oct 19, 2023 10:56 AM	User called today 10/19/23 stated that when they go to print something from online their computer freezes. They then receive the message Do you want to wait? After clicking yes the computer will either freeze or clock user and then all windows will shutdown.	Add Attachment