Service Request Ticket - # 81427

Service Request Ticket - # 81427

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Service Request Information

CONTACT	Name	Linahon, Joseph	Date	Oct 20, 2023 12:04 PM
	Department	Human Resources	Phone
	Location		Email	linahonj@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20160954 (opens in a new window)	Bldg/Room	AD 306
	Service Tag	1533LH2	Description	Dell OptiPlex 7040 SFF, 16GB (2x8GB) 2133MHz DDR4
	Serial No.	1533LH2	Location	Front Desk
	CPU	Intel Core i7-6700 (Quad Core, 8MB, 8T, 3.4GHz, 65W)
	OS	Windows 7 Pro, 64 bit	Software	MS office Pro Plus 201* from XXXX2016005511; TRANSFER:Asure ID v7 P0087232(swapped S# please read txt file notes);
	Wired NIC	50:9A:4C:46:0B:94

TECHS	Submitted by	Sam Sevugan	Contact	ssevugan20@wou.edu	88925
	Primary Technician		Contact	bparksion23@wou.edu	88925

Tracking

Entered by	Date	Memo
Brady Parksion			Email Public
Entered by	Date	Memo
Brady Parksion	Oct 23, 2023 03:58 PM	Task reassigned to Brady Parksion.	Add Attachment
Brady Parksion	Oct 23, 2023 03:58 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Brady Parksion	Oct 23, 2023 03:58 PM	Gave admin rights to the supervisor in HR, everything working as intended. Closing ticket.	Add Attachment
Michael Volkmann	Oct 23, 2023 03:01 PM	Priority changed from (3) Priority to (1) Highest Priority.	Add Attachment
Sam Sevugan	Oct 20, 2023 12:05 PM	**This is an email** Hello, The ECM document manager does more than just upload, it is something we need functioning to work with DocStar. We are now having the same issue with a student employee trying to use docstar. Is there any way you could please send someone up before 2pm today, or between 8am - 2pm on Monday? That is when the student worker is here so they can see the issue. Regards,	Add Attachment
Sam Sevugan	Oct 20, 2023 12:04 PM	**This is an email** I spoke too soon, it is still fighting me. I was able to log into docstar but it is still saying ECM needs to get updated, please advise. Regards,	Add Attachment
Sam Sevugan	Oct 20, 2023 12:04 PM	**This is an email** Hello, I am currently outside of my normal office due to the construction noise on Monmouth Ave. I am attempting to update the drivers for Docstar's Epicor ECM client so that I can sign in but the install process is giving me the below error. It does not recognize my email, @mail.wou or @wou, as an admin and is saying the login information is incorrect. Any thoughts?	Add Attachment