Service Request Ticket - # 81430

Service Request Information

CONTACT Name Rudich, Kirstie   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Oct 20, 2023 02:23 PM
Department Phone
Location Email rudichk@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Laptop Edit WOU # 20230203[Edit Inv] (opens in a new window) Bldg/Room VICK 206
Service Tag Description Dell Latitude 5540
Serial No. BWDR4Y3 Location Amy Stewart

CPU Unknown


OS Unknown Software

Wired NIC 4C:D7:17:27:AD:C1


Wireless NIC BC:03:58:CC:11:5A


Bluetooth NIC BC:03:58:CC:11:5D


TECHS Submitted by Joanie Kinnaman Contact kinnamaj@wou.edu 88154
Primary Technician Contact rmartinis22@wou.edu 88925

Tracking

Entered by Date Memo
Jack Martinis
Email

Public

Entered by Date Memo
Jack Martinis Nov 01, 2023 10:40 AM
Status changed from (6) Ready to Deliver to (5) Completed
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Jack Martinis Nov 01, 2023 10:40 AM
Brought a longer ethernet cord over, brought a 
cable guard over for the floor - the cable guard 
was quite coiled, and has a memory that was a 
little annoying. Should be all fine though. 
Closing ticket.
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Jack Martinis Nov 01, 2023 10:02 AM
She still needs an ethernet cord long enough but 
besides that it should be all fine.
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Jack Martinis Nov 01, 2023 10:02 AM
I went over there this morning and got the printer 
in her room all configured, made sure her admin 
was bestowed, showed her how the dock worked, made 
sure her monitors were arranged accordingly. Set 
portal as her default page on chrome.
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Jack Martinis Nov 01, 2023 09:08 AM
****incoming****

Good morning,

Yes, I am available this morning. Sean mentioned 
you might be coming by around 9:00 am today. That 
time works great for me.

Thank you,
Amy
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Jack Martinis Oct 31, 2023 10:12 AM
****outgoing****
Good morning Amy,

I am following up to see if you will be available today or tomorrow to add a thing or two to your laptop setup, as I wasn't able to when I installed it initially; I will need you to be logged into your laptop to add things like printers n such. Let me know what times work for you and I will try to coordinate with those,

-Jack Martinis, UCS Tech.
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Monica Valencia Oct 26, 2023 09:11 AM
Task reassigned to Jack Martinis.
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Jack Martinis Oct 25, 2023 04:55 PM
I was able to go over to the room and install all equipment; will be planning to head over there first thing on tuesday to: move anything around the way they want (this was set up when they weren't there), and have them sign into the machine to add a printer.

We also need a really long ethernet cable, there was an active port in the room. Connected with WIFI for the time being.
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Jack Martinis Oct 25, 2023 09:23 AM
****outgoing****

I am available today from now until 1pm, and from 2pm until 5pm. Let me know if the 2pm-3pm window works for you today.

-Jack Martinis, UCS Tech.
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Jack Martinis Oct 25, 2023 09:22 AM
****incoming****

I’ve had a schedule change for today and I’m going to be stepping out at 4:00 to run errands around campus. Availability tomorrow is still 1-3. Unfortunately, I will be at the Salem Campus on Thursday and Friday. Next week I will be out on Monday and Tuesday and I don’t yet know my availability for the remainder of that week. Crossing my fingers it works for your schedule tomorrow afternoon.

Thank you so much,
Amy
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Jack Martinis Oct 24, 2023 01:02 PM
Status changed from (1) Pending to (6) Ready to Deliver
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Jack Martinis Oct 24, 2023 01:02 PM
****outgoing****

Hello Amy!
I have just finished updating your new laptop, and it along with the rest of your equipment is all ready for delivery. I have the new laptop, two monitors, laptop dock, keyboard and mouse to install.
Installation takes about 30 minutes, and we would need you to be present as we would like your input for how things are arranged, as well as we would need you to sign into your laptop once it's done to finalize a couple things.
When are you available this week or next week to meet and install this equipment? Also, what is your office / building?
-Jack Martinis, UCS Tech.
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Jack Martinis Oct 24, 2023 12:50 PM
Laptop all up to date w/ basic image, admin rights bestowed. Put back on setup shelf.
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Jack Martinis Oct 24, 2023 10:13 AM
20230203[Edit Inv] brought down to my desk for imaging.
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Joanie Kinnaman Oct 23, 2023 11:17 AM
Priority changed from (3) Priority to (2) High Priority.
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Joanie Kinnaman Oct 23, 2023 11:17 AM
apparently the account has been set up and she 
starts tomorrow:
 Amy Stewart     stewarta@wou.edu        V00121115
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Joanie Kinnaman Oct 20, 2023 02:37 PM
inv # 2023-0271
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Joanie Kinnaman Oct 20, 2023 02:24 PM
DOCK: 20220066[Edit Inv]
MONITORS: 20230081[Edit Inv] AND 20230082[Edit Inv]
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Joanie Kinnaman Oct 20, 2023 02:23 PM
laptop: 20230203[Edit Inv]
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