Service Request Ticket - # 81434

Service Request Ticket - # 81434

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Service Request Information

CONTACT	Name	McGlade, Michael	Date	Oct 23, 2023 08:20 AM
	Department	Social Science	Phone	88381
	Location		Email	mcgladm@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Tablet	Edit WOU #	20190327 (opens in a new window)	Bldg/Room	ITC 008
	Service Tag		Description	Apple 10.5iniPad Air Wi-Fi 64GB SpcGry MUVL2LL/A
	Serial No.	DMPZ10RMLMPD	Location	TBA Lease for Apple 1-1 project(not returned)
	CPU	A12X Bionic chip with 64-bit architecture
	OS	iOS 12	Software

TECHS	Submitted by	Mary Dycus	Contact	mdycus20@wou.edu	88925
	Primary Technician		Contact	rmartinis22@wou.edu	88925

Tracking

Entered by	Date	Memo
Jack Martinis			Email Public
Entered by	Date	Memo
Jack Martinis	Nov 08, 2023 04:38 PM	Task reassigned to Jack Martinis.	Add Attachment
Jack Martinis	Nov 08, 2023 04:38 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Jack Martinis	Nov 08, 2023 02:12 PM	He swung by and I installed R and R studio for him. I forgot to close the ticket.	Add Attachment
Jack Martinis	Oct 27, 2023 02:05 PM	**outgoing** Yes, I am here from 9am to 1pm on Tuesdays and would be more than happy to meet you in class or your office, you can always swing by our building too. Whatever works for you! -Jack Martinis, UCS Tech.	Add Attachment
Jack Martinis	Oct 27, 2023 02:04 PM	**incoming** Thanks for the reply, Jack. Probably my teaching times are among the best to do this, which for starters could be 2-6 Monday and 10-12 Tuesday. I could bring the laptop by if that would be helpful. Would either of these timeframes work? Mike MM	Add Attachment
Jack Martinis	Oct 27, 2023 01:39 PM	**This is an outgoing email** Hi Michael, I need some additional information regarding service request #81434 Description: Unable to install rstudio What times are you available to help install this software? -Jack Martinis, UCS Tech.	Add Attachment Public
Jack Martinis	Oct 24, 2023 09:54 AM	**This is an outgoing email** Hi Professor McGlade, The WOU number I see reported for this was 20190327 which belonged to an iPad on our inventory, was this for an iPad or for a laptop? I would be able to assist downloading RStudio on a computer for you, I am here until 1pm today and I will be here all day tomorrow. -Jack Martinis, UCS Tech.	Add Attachment Public
Mary Dycus	Oct 23, 2023 08:24 AM	**This is an email** I will either be in my office (BEL 211) or leave it unlocked Monday from noon to 6. I will be teaching in BEL 336 2-4 and then downstairs in BEL 108 from 4-6 if you need login assistance or something else. I can also be texted at 503-949-0180. MM MM	Add Attachment
Mary Dycus	Oct 23, 2023 08:24 AM	*This is an outgoing* Hello, I am going to make a service request so a tech can come help solve this issue, we think we've found a way to work around it. When are you available next week for one of our team members to come out and where are you located? Best, Laurie	Add Attachment
Mary Dycus	Oct 23, 2023 08:21 AM	**This is an email** 20190327 Yes its the only message given. I had just downloaded Anaconda on my local drive and inside that there was a download option for rstudio. I will be using that later this academic year to use in SUST 221 Data Analysis. Thanks Mike	Add Attachment IMG-2524.jpg