Service Request Ticket - # 81436

Service Request Ticket - # 81436

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Service Request Information

CONTACT	Name	Printzian, Arsilda	Date	Oct 23, 2023 09:09 AM
	Department		Phone
	Location		Email	printziana@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Printer	Edit WOU #	20150813 (opens in a new window)	Bldg/Room	ITC 310
	Service Tag		Description	HP Designjet Z2100 24-in Photo Printer #Q6675D#B1K
	Serial No.	CN61F3K00X	Location	Tutor Center
	Model	Q6675D	Hostname
	Notes	Up To 1200 dpi Print Resolution Ethernet Print On Fabric/Photo/Fine Art/Textile Built-In 128 MB Memory & 80 GB Hard Disk Print-To-Print Consistency High Quality 3-Black Ink System Fade Resistance Over 200 Years Embedded Spectrophotometer Mac Address:8c:DC:D4:9E:52:18	Ink/Toner Refill

TECHS	Submitted by	Mary Dycus	Contact	mdycus20@wou.edu	88925
	Primary Technician		Contact	rmartinis22@wou.edu	88925

Tracking

Entered by	Date	Memo
Jack Martinis			Email Public
Entered by	Date	Memo
Jack Martinis	Oct 27, 2023 11:18 AM	Task reassigned to Jack Martinis.	Add Attachment
Jack Martinis	Oct 27, 2023 11:18 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Jack Martinis	Oct 27, 2023 11:18 AM	Since we won't be helping fix this printer, as it's the departments probably and they need to hire someone to diagnose it, I will close this ticket.	Add Attachment
Brady Parksion	Oct 24, 2023 01:14 PM	**This is an outgoing email** Hi Arsilda, I need some additional information regarding service request #81436 Description: Issues with HP poster printer I got a chance to talk to my higher ups and was informed that your department would have to call a printer technician to come take a look at this issue, at this point there isn’t anything else UCS would be able to do to help resolve this issue. If you have any questions feel free to let me know. Thanks, -Brady	Add Attachment Public
Brady Parksion	Oct 24, 2023 01:13 PM	Look at this yesterday, tried very basic trouble shooting. Couldn’t resolve the issue. Department has to get a printer tech out to further diagnose the issue.	Add Attachment
Laurie McCoy	Oct 23, 2023 02:51 PM	She stopped by and wants to know if someone can come work on it today	Add Attachment
Mary Dycus	Oct 23, 2023 09:49 AM	**This is an email** They can contact me in my phone number 805 292 4730 or in my office third floor office number 302D Thank you, Arsilda	Add Attachment
Mary Dycus	Oct 23, 2023 09:26 AM	**This is an email** Anytime Thank you, Arsilda Printzian	Add Attachment
Mary Dycus	Oct 23, 2023 09:25 AM	*THIS IS AN OUTGOING EMAIL* Arsilda, What time works best for a tech to come by? Best, Mary	Add Attachment
Mary Dycus	Oct 23, 2023 09:13 AM	**This is an email** Hello, Shows a lift lever in display also when i do the testing does not show some of the colors.I need some help about to make it print with all colors Thank you, Arsilda Printzian	Add Attachment
Mary Dycus	Oct 23, 2023 09:10 AM	**This is an email** 20150813 is the number in printer. Thank you, Arsilda Printzian	Add Attachment
Mary Dycus	Oct 23, 2023 09:10 AM	*THIS IS AN OUTGOING EMAIL* Good morning Arsilda, What is the WOU number for the printer? Is there an error message you receive when trying to print? Please let me know. Best, Mary	Add Attachment
Mary Dycus	Oct 23, 2023 09:09 AM	**This is an email** Hello, I need help with the poster printer on the third floor in ITC. I have changed the colors and also tried to clean the printheads but I wanted help to check about some issues it shows. I would appreciate your help if you can today. Thank you, Arsilda Printzian	Add Attachment