Service Request Ticket - # 81440

Service Request Information

CONTACT Name Jaskoski, Kelly   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Oct 23, 2023 09:47 AM
Department Financial Aid Phone 88774
Location Email jaskoskk@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Thin Client Edit WOU # 20130267[Edit Inv] (opens in a new window) Bldg/Room WEL 140
Service Tag Description Samsung 19-inch NC191 Vmware Zero Client LED-LCDDisplay #NC191-T
Serial No. Z6KSHCJD600289A Location Student Use

CPU Teradici TERA2321 PCoIP


OS Unknown Software

Wired NIC C4:73:1E:BB:78:EF

TECHS Submitted by Mary Dycus Contact mdycus20@wou.edu 88925
Primary Technician Contact bparksion23@wou.edu 88925

Tracking

Entered by Date Memo
Brady Parksion
Email

Public
Entered by Date Memo
Brady Parksion Oct 23, 2023 03:59 PM 
Status changed from (1) Pending to (5) Completed
 Add Attachment
Brady Parksion Oct 23, 2023 03:59 PM 
Task reassigned to Brady Parksion.
 Add Attachment
Brady Parksion Oct 23, 2023 03:59 PM 
Computer was on the wrong input, changed monitor 
input then it worked fine. Closing ticket.
 Add Attachment
Jenna Bauman Oct 23, 2023 01:57 PM 
Task reassigned to UCS Tech.
 Add Attachment
Jenna Bauman Oct 23, 2023 11:18 AM 
****This is an outgoing email****
Hi Kelly,

I will head over to take a look at this!

Thank you!
Add Attachment
Public
Jenna Bauman Oct 23, 2023 11:17 AM 
Task reassigned to Jenna Bauman.
 Add Attachment
Monica Valencia Oct 23, 2023 11:14 AM 
Task reassigned to Systems Support.
 Add Attachment
Mary Dycus Oct 23, 2023 10:43 AM 
****This is an email****
Any day or time
Kelly Jaskoski
Financial Aid Specialist
Western Oregon University
Welcome Center, Room 140
345 Monmouth Ave N. | Monmouth, OR 97361
finaid@wou.edu | 503-838-8475
Add Attachment
Mary Dycus Oct 23, 2023 09:48 AM 
***THIS IS AN OUTGOING EMAIL***
Kelly,

What is a good day and time for a tech to come and 
visit?

Best,
Mary
Add Attachment
Mary Dycus Oct 23, 2023 09:47 AM 
****This is an email****
Hi
Our kiosk computer (20130267) is not working. We 
get an error "check signal cable" I have unplugged 
and replugged everything and it still gives that 
error.
We are located in the Welcome Center Rm 140
Thank you
Kelly Jaskoski
Financial Aid Specialist
Western Oregon University
Welcome Center, Room 140
345 Monmouth Ave N. | Monmouth, OR 97361
finaid@wou.edu | 503-838-8475
 Add Attachment