Service Request Ticket - # 81448

Service Request Ticket - # 81448

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Service Request Information

CONTACT	Name	Eyster, Gabriela	Date	Oct 23, 2023 12:27 PM
	Department	Facilities Services	Phone	89388
	Location		Email	eysterg@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

TECHS	Submitted by	Joanie Kinnaman	Contact	kinnamaj@wou.edu	88154
	Primary Technician		Contact	tbenedettiwhite20@wou.edu	88925

Tracking

Entered by	Date	Memo
Tony Benedetti White			Email Public
Entered by	Date	Memo
Tony Benedetti White	Nov 03, 2023 01:48 PM	Status changed from (6) Ready to Deliver to (5) Completed	Add Attachment
Tony Benedetti White	Nov 03, 2023 01:48 PM	Task reassigned to Tony Benedetti White.	Add Attachment
Tony Benedetti White	Nov 03, 2023 01:48 PM	see 81563 for that	Add Attachment
Tony Benedetti White	Nov 03, 2023 12:35 PM	delivered, equipment picked up, creating new sr for connecting printers	Add Attachment
Mary Dycus	Nov 02, 2023 09:19 AM	Gabriela Eyster called this morning 11/2/23. She was looking for an update on her service request. User also wants to know if she can get a loaner until everything is ready. Or if a tech could come out and take a look at her computer in Todd Hall room 134. ASAP.	Add Attachment
Jack Martinis	Oct 25, 2023 04:58 PM	Joanie said it would be okay to swap this for a new Dell. She will assign this here.	Add Attachment
Jack Martinis	Oct 25, 2023 04:57 PM	**outgoing** Okay! I just asked, and we can swap it with a new dell. This will take a little longer as we have to get the dell ready.	Add Attachment
Jack Martinis	Oct 25, 2023 04:57 PM	**incoming** I would need to use Bluebeam. I would need a machine that supports bluebeam then, I thought Mac did. Regards,	Add Attachment
Jack Martinis	Oct 25, 2023 04:57 PM	**outgoing** Good afternoon Gabriela, I looked through our installers for Bluebeam and it seems that there are no current versions for Mac OS; online, I see that they stopped supporting it back in June of this year. I am unsure if I am able to even download the older version, as it says the latest Mac OS version it supported was back from 2018. If I am able to download the older version, it says that it "will no longer have access to Studio functionality." Let me know if this will be a dealbreaker for you, and we could possibly swap it for a Dell but I can't guarantee that. -Jack Martinis, UCS Tech.	Add Attachment
Joanie Kinnaman	Oct 25, 2023 04:12 PM	DOCK: 20230188 monitor:20230083 LAPTOP: 20230205	Add Attachment
Joanie Kinnaman	Oct 25, 2023 04:11 PM	switching to a Dell for Bluebeam Revu compatibility: Dell laptop 20230205	Add Attachment
Jack Martinis	Oct 25, 2023 02:42 PM	She requested bluebeam revu software, our installs only show .exe's and online says they stopped supporting it back in Mojave, so I don't know if this will be able to be installed. Emailed them to see if that was okay.	Add Attachment
Jack Martinis	Oct 25, 2023 01:05 PM	Status changed from (1) Pending to (6) Ready to Deliver	Add Attachment
Jack Martinis	Oct 25, 2023 01:04 PM	**This is an outgoing email** Hi Gabriela, I need some additional information regarding service request #81448 Description: set up 20230034 for Gabriela GFA replacing W20161101 We have this macbook all up to date with our basic software (zoom, MS office, chrome, etc). Do you need any special pieces of software? If not, this machine and the rest of the setup is ready to be delivered. -Jack Martinis, UCS Tech.	Add Attachment Public
Joanie Kinnaman	Oct 23, 2023 12:32 PM	inv# 2023-0277	Add Attachment
Joanie Kinnaman	Oct 23, 2023 12:27 PM	laptop: 20230034 dock: 20230047 monitor: 20230083	Add Attachment