Service Request Ticket - # 81452

Service Request Ticket - # 81452

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Service Request Information

CONTACT	Name	Blatner, Chelsee	Date	Oct 23, 2023 03:37 PM
	Department	Student Engagement	Phone	88647
	Location		Email	blatnerc@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20190843 (opens in a new window)	Bldg/Room	WUC 131
	Service Tag	4YDQS13	Description	OptiPlex 7070 SFF (i5-9500 6 Cores/9MB/6T/3GHz)
	Serial No.	4YDQS13	Location	Ochoco Room
	CPU	Intel Core i5-9500 9thGEN(6 Cores/9MB/6T/3.0GHz)
	OS	Windows 10 Pro, 64 bit	Software	MS office Pro Plus 201* from XXXX2019009325;
	Wired NIC	E4:54:E8:8D:0E:D2

TECHS	Submitted by	Laurie McCoy	Contact	lmccoy21@wou.edu	88925
	Primary Technician		Contact	bparksion23@wou.edu	88925

Tracking

Entered by	Date	Memo
Brady Parksion			Email Public
Entered by	Date	Memo
Brady Parksion	Oct 24, 2023 01:17 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Brady Parksion	Oct 24, 2023 01:17 PM	Task reassigned to Brady Parksion.	Add Attachment
Brady Parksion	Oct 24, 2023 01:17 PM	Checked in computer, was still stuck in the repairing state. Restarted the computer and after about 10 minutes the computer booted up into windows. Everything seems to be working now. Closing out ticket.	Add Attachment
Jack Martinis	Oct 24, 2023 10:40 AM	Loaner desktop # 20180215	Add Attachment
Jack Martinis	Oct 24, 2023 10:40 AM	I am updating a loaner desktop for this today; online, it shows the Ochoco room as being small with no projector or anything like that, just a normal desktop with a normal image. Nathan said that there was no special software needed to go on a loaner for that room. With the desktop in the room that is having issues, it is recommended to swap the drive with an NVME drive if it doesn't have one already.	Add Attachment
Laurie McCoy	Oct 23, 2023 03:38 PM	Priority changed from (3) Priority to (2) High Priority.	Add Attachment
Laurie McCoy	Oct 23, 2023 03:38 PM	Issue started today, there is a presentation in there until 4:30. The room is completely empty tomorrow. It is booked for presenters to use on Wednesday (10/25) so it needs to be usable before then	Add Attachment
Laurie McCoy	Oct 23, 2023 03:37 PM	**This is an email** Greetings. The CPU in the WUC Ochoco room is not loading. It will spin and spin and then say it needs an hour to fix disk issues. 20190843 Thanks, Chelsee	Add Attachment