Status changed from (1) Pending to (5) Completed

Ken came by yesterday around 4pm. We were able to get his login to work with that workaround by not having the home folder auto-map, a problem we think is caused by Sonoma currently. After he logged in, I added his H drive and department drive, as well as set his account as an admin, added the printer that was on his loaner with his copy code, unbound and rebound to AD, as well as installed the VPN for him. We took back the loaner laptop, all that came back is the laptop itself.

emailed Ken that this was ready to be given another whirl.

He left with his loaner again, and all that is left to figure out on this laptop is why his account won't sign in

Placed laptop in outbox.

laptop all up to date, reimaged and on current sonoma version. Clarifying any extra software and getting back to user.

dropped off loaner and picked up 20191089

Task reassigned to Tony Benedetti White.

The macbook I was working on for this has a bad battery! The only other macbook loaner available is 20170674, which I began updating. He said he would be available this Friday, from noon till 4, so I should be able to get macbook loaner 20170674 (sitting on my desk) ready to go for that in time.

Did we try looking in the app store for an OS 
update. On older MacOS it sometimes wont find 
updates. Updated one recently where I had to go into 
the appstore to update the device.

Task reassigned to UCS Tech.

****incoming****

Hi Jack,
Next week, Monday and Wednesday at noon is a good time for someone to come by my office.  Those days I'm in the classroom from 10 to noon and again from 2 to 4.  Noon to 2 I have office hours, but if any students need my help we can sit in the hallway.  Tuesday I'll be on campus from 10 until 4, and I'm available during those hours, except from 1:30 to 3:30, when I have zoomly office hours scheduled.  

The problem I encountered yesterday is that when I select Software Updates within system preferences, the wheel starts spinning and goes nowhere.  The techs who came by yesterday to look at the machine said that apparently my status as an administrator on the laptop is not fully established.  I'm happy to let you do whatever it takes to get the machine working.  I'm pretty sure that the OS on the machine right now is out of date, so getting that updated may be a good idea.  

I hope this helps you get a better sense of the help I need.  Please let me know if the times I'm available will work for scheduling a visit.  Thanks for your help. 

Ken Kirby
NTT Assistant Professor
Humanities

****This is an outgoing email****
Hi Kenneth,

I need some additional information regarding service request #81465

Description: Having trouble completing software updates

When are you available next week to look at this issue? It seems odd to me that none of the common fixes have worked yet, and if they still don't continue to the only way to update the laptop may be reinstalling MacOS. Normally, when I have this issue on my personal machines, I hit the advanced... button in the software update menu and click okay, which refreshes the search queue it seems. 

If reinstalling macos doesn't sound like a serious hassle to you, I would recommend considering this as it would potentially free up a lot of space and speed on your current computer as well.

-Jack Martinis, UCS Tech.

****This is an email****

Still no luck finding those settings.  Again, 
thanks for all your helpful suggestions.  Perhaps 
setting up a service request would be best.  I'm 
on campus tomorrow (Wednesday), but not Thursday 
and Friday this week.  Tomorrow I'm in class from 
10 to noon and again from 2 to 4, but otherwise I 
can be here in my office.  This isn't urgent, but 
I would like to have someone come by to look at it 
if possible.  

Greetings,
I'm trying to be a good steward of the laptop with 
which you have provided me to do my work for the 
University.  So today I'm trying to check for 
software updates, and I've opened the system 
preferences software updates function.  I've had 
this open for about an hour now, but the 'checking 
for updates' wheel has been spinning the whole 
time, with no end in sight.  Any advice you have 
on how I should proceed will be greatly 
appreciated.  Thanks for your time.

Ken Kirby