Service Request Ticket - # 81472

Service Request Information

CONTACT Name Taylor, Kendra   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Oct 24, 2023 04:51 PM
Department Creative Arts/Music Phone
Location Email taylork@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20220037[Edit Inv] (opens in a new window) Bldg/Room SH 124
Service Tag Description Apple 14-inch MacBook Pro: Apple M1 Pro chip with 8-core CPU and 14-core GPU, 512GB SSD-Space Gray #MKGP3LL/A
Serial No. SWTRQQYXHFR Location Kendra Taylor

CPU Apple M1 chip with 8-core CPU


OS Unknown Software

Wireless NIC C8:89:F3:A9:CC:47


Bluetooth NIC C8:89:F3:AB:86:ED

TECHS Submitted by Kyla Aitaro Contact aitarok@wou.edu 88925
Primary Technician Contact valenciam@wou.edu

Tracking

Entered by Date Memo
Monica Valencia
Email

Public
Entered by Date Memo
Monica Valencia Oct 26, 2023 12:22 PM 
Status changed from (1) Pending to (5) Completed
 Add Attachment
Monica Valencia Oct 26, 2023 12:22 PM 
Removed and re-added printers and user was able to print again
 Add Attachment
Monica Valencia Oct 26, 2023 09:37 AM 
Task reassigned to Monica Valencia.
 Add Attachment
Monica Valencia Oct 26, 2023 09:37 AM 
****This is an outgoing email****
Hi Kendra,

Regarding service request #81472

Description: printers are installed to her device but can't seem to print.

Is there a good time today or tomorrow for me to help you with the printer issues you are experiencing?

Best,
Monica
Add Attachment
Public
Kyla Aitaro Oct 24, 2023 04:56 PM 
****This is an email****

I’ll do that, thanks!

I am listed in the user settings as admin/mobile. 
My computer is 20220037[Edit Inv]

If it doesn’t work - both printers are listed as 
installed. Should I remove and reinstall?

Thanks,
Kendra
Add Attachment
Kyla Aitaro Oct 24, 2023 04:53 PM 
****This is an OUTGOING email****
Hi Kendra,

Do you have your department code for printing? 
Also, do you have admin rights to your school 
laptop? Please provide the W# of your device if 
possible so we can verify in our system. 

Try restarting your device to see if that may 
resolve your issue as well. I have attached 
instructions below on how to connect your WOU 
device to the printer(s).
Add Attachment
Kyla Aitaro Oct 24, 2023 04:51 PM 
****This is an email****

Hello,

My school laptop was printing to the following 
printers:
Threesisters-ca-miles
Threesisters-ca-ellington

Today it stopped working. The job stays paused. 
I’m wondering if I need to reenter my password 
somewhere? I’m just not sure where to do that.

Thanks!
 Add Attachment