Service Request Ticket - # 81473

Service Request Information

CONTACT Name Singson, Beeb   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Oct 25, 2023 09:07 AM
Department Natural Science Division Phone 89274
Location Email singsonb@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20160533[Edit Inv] (opens in a new window) Bldg/Room NS 116
Service Tag HB50ND2 Description Dell OptiPlex 7040 SFF, 16GB(2x8GB) 2133MHz DDR4
Serial No. HB50ND2 Location Smart Classroom Instructor Station

CPU Intel Core i7-6700 (Quad Core, 8MB, 8T, 3.4GHz, 65W)


OS Windows 7 Pro, 64 bit Software MS office Pro Plus 201* from XXXX2016005511;

Wired NIC 48:4D:7E:D2:AF:C8

TECHS Submitted by Brady Parksion Contact bparksion23@wou.edu 88925
Primary Technician Contact tbenedettiwhite20@wou.edu 88925

Tracking

Entered by Date Memo
Tony Benedetti White
Email

Public
Entered by Date Memo
Brady Parksion Oct 25, 2023 09:21 AM 
Status changed from (1) Pending to (5) Completed
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Brady Parksion Oct 25, 2023 09:21 AM 
Task reassigned to Tony Benedetti White.
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Brady Parksion Oct 25, 2023 09:21 AM 
Beeb said it is working now and we don't need to 
send anyone over.
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Brady Parksion Oct 25, 2023 09:07 AM 
Beeb called in an said that Capstone wont open on 
the instructor station. He tried restarting the 
computer and it did not resolve the issue. I 
instructed him on closing the program from task 
manager and that still did not resolve the issue.

He says there is a class that he needs the program 
for today at noon if we can get over there to try 
and resolve the issue.
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