Service Request Ticket - # 81479

Service Request Ticket - # 81479

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Service Request Information

CONTACT	Name	McMahan, Ethan	Date	Oct 25, 2023 02:24 PM
	Department	Behavioral Sciences Division	Phone	88634
	Location		Email	mcmahane@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20230010 (opens in a new window)	Bldg/Room	TODD 344
	Service Tag		Description	Dell Latitude 5540 13th Gen Intel Core i7-1355U
	Serial No.	CXLPFX3	Location	Ethan McMahan
	CPU	Unknown
	OS	Unknown	Software
	Wireless NIC	F4:6D:3F:3D:96:4A
	Bluetooth NIC	F4:6D:3F:3D:96:4E

TECHS	Submitted by	Joanie Kinnaman	Contact	kinnamaj@wou.edu	88154
	Primary Technician		Contact	rmartinis22@wou.edu	88925

Tracking

Entered by	Date	Memo
Jack Martinis			Email Public
Entered by	Date	Memo
Jack Martinis	Oct 31, 2023 11:56 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Jack Martinis	Oct 31, 2023 11:56 AM	**outgoing** Thank you for keeping me updated, and thank you for forwarding the code! Happy Halloween! -Jack Martinis, UCS Tech.	Add Attachment
Jack Martinis	Oct 31, 2023 11:56 AM	**incoming** Your unlock code is: A7066704 B843 D10597 E77028 F26286 G26286 Z1064 The lease will start today and run for 1 year.	Add Attachment
Jack Martinis	Oct 31, 2023 11:56 AM	**incoming** Hi Jack, FYI. I entered the code, and everything seems to be working. Thanks for your help today. Best, Ethan	Add Attachment
Jack Martinis	Oct 31, 2023 11:31 AM	Status changed from (2) Scheduled to (1) Pending	Add Attachment
Jack Martinis	Oct 31, 2023 11:31 AM	Will probably wait to hear back that it activated properly before closing ticket.	Add Attachment
Jack Martinis	Oct 31, 2023 11:31 AM	I was able to go over there and install the program, and then we are waiting for it to be fully activated; this software was a little different. You download the program, then upon entering you are able to request an unlock code. That's what the instructions in the T drive recommended. I clicked the button, and it opened up a web browser asking to fill out some user info. This asked for; Ethan's name, organization, and email, as well as the receipt number listed in the T drive text doc. The machine code generated / given for us / his machine is: 8329-481. We sent the email off, and I told him then since it asked for his email it will probably give him a confirmation email when it activates fully.	Add Attachment
Monica Valencia	Oct 31, 2023 09:03 AM	Task reassigned to Jack Martinis.	Add Attachment
Jack Martinis	Oct 27, 2023 09:47 AM	Not putting note from T drive	Add Attachment
Jack Martinis	Oct 27, 2023 09:45 AM	Said that works out, I'm sure he meant 11:15am lol. Will go over to his office on 10/31 to install this software. Note from T drive above.	Add Attachment
Jack Martinis	Oct 27, 2023 09:41 AM	Status changed from (1) Pending to (2) Scheduled	Add Attachment
Jack Martinis	Oct 27, 2023 09:41 AM	**incoming** Hi Jack, How about my office (Todd 344), say around 11:15pm? Best, Ethan	Add Attachment
Jack Martinis	Oct 27, 2023 09:40 AM	**outgoing** Yes! I am here 9am-1pm next Tuesday so I would be more than happy to install this for you; would you like me to meet you at your office or here at UCS? -Jack Martinis, UCS Tech.	Add Attachment
Jack Martinis	Oct 27, 2023 09:40 AM	**incoming** Hi Jack, Thanks for reaching out. I am available next Tuesday (10/31) from 11am-1pm. Will a time within that time frame work for you? Best, Ethan	Add Attachment
Jack Martinis	Oct 27, 2023 09:31 AM	**This is an outgoing email** Hi Ethan, I need some additional information regarding service request #81479 Description: install Comprehensive Meta-Analysis on the T: drive What is your availability for installing this software? -Jack Martinis, UCS Tech.	Add Attachment Public