Service Request Ticket - # 81480

Service Request Ticket - # 81480

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Service Request Information

CONTACT	Name	Gonzalez, Michael	Date	Oct 25, 2023 02:42 PM
	Department	Athletics	Phone
	Location		Email	gonzalezmr@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20230035 (opens in a new window)	Bldg/Room	NPE 207B
	Service Tag		Description	Apple MacBook Pro 14-inch laptop w/M2 Pro 16GB Ram, 512GB SSD
	Serial No.	HR7TVM9P7M	Location	Pandelis Popgeorgidv
	CPU	Unknown
	OS	Unknown	Software
	Wireless NIC	6C:7E:67:CF:AB:9D
	Bluetooth NIC	6C:7E:67:CE:FF:9E

TECHS	Submitted by	Joanie Kinnaman	Contact	kinnamaj@wou.edu	88154
	Primary Technician		Contact	bparksion23@wou.edu	88925

Tracking

Entered by	Date	Memo
Brady Parksion			Email Public
Entered by	Date	Memo
Jack Martinis	Nov 01, 2023 03:30 PM	Task reassigned to Brady Parksion.	Add Attachment
Jack Martinis	Nov 01, 2023 03:30 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Jack Martinis	Nov 01, 2023 03:29 PM	We got back 20200973, along with it's bag and charger.	Add Attachment
Jack Martinis	Nov 01, 2023 03:29 PM	Brady and myself went over to NPE 203 and met with Tim, we had him sign into the laptop, added wifi with his credentials, added PE-Athletics printer with it's own specific driver (this allowed double sided printing to work), and reused the dell dock present in the room for the mac laptop - which worked flawlessly, it is currently using DisplayLink for macos to do this (it was referenced directly from Dell's website).	Add Attachment
Brady Parksion	Nov 01, 2023 02:01 PM	**This is an outgoing email** Hello Timothy, I have your laptop ready to be delivered. What is your availability for this week? Thanks, -Brady University Computing Solutions.	Add Attachment
Brady Parksion	Nov 01, 2023 01:59 PM	**This is a incoming CC email** Tim, I believe Brady will be working on getting you setup. Not sure what the hold up is but he should have reached out to you. Best, Michael Gonzalez	Add Attachment
Brady Parksion	Nov 01, 2023 01:58 PM	**This is an incoming email** It's NPE 203 second floor. Best, Michael Gonzalez	Add Attachment
Brady Parksion	Nov 01, 2023 01:58 PM	**This is an outgoing email** Great! If you don't mind, what is the build/room number we need to deliver to? I have OPE and NPE on the service request. -Brady University Computing Solutions.	Add Attachment
Brady Parksion	Nov 01, 2023 01:58 PM	**This is an incoming email** That is correct, just a swap. Anytime is good for me. They need that computer setup as soon as possible. Thank you. Best, Michael Gonzalez	Add Attachment
Brady Parksion	Nov 01, 2023 11:41 AM	The building is NPE 203 (Second floor)	Add Attachment
Brady Parksion	Oct 30, 2023 11:23 AM	**This is an outgoing email** Hi Michael, I need some additional information regarding service request #81480 Description: set up W20230035 for Tim Kagey, Assistant Men's Soccer Coach I have the Macbook ready to be setup. What is your availability over this week, so we can get out and get this set up for you. From my understanding we're just swapping out this computer for another one you currently have. This means the monitors and dock are already in your office, correct? Thanks, -Brady	Add Attachment Public
Brady Parksion	Oct 30, 2023 11:21 AM	Sitting on setup shelf.	Add Attachment
Brady Parksion	Oct 30, 2023 11:21 AM	Computer reimaged. Ready to go out.	Add Attachment