Service Request Ticket

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Service Request Information

CONTACT	Name	Blatner, Chelsee	Date	Oct 25, 2023 03:11 PM
	Department	Student Engagement	Phone	88647
	Location		Email	blatnerc@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20170878 (opens in a new window)	Bldg/Room	ITC 008
	Service Tag	HZB10N2	Description	Dell Latitude 5480, i7-7600U, 2.8GHz dual core
	Serial No.	HZB10N2	Location	Loaner\|\| Ready to go, on shelf
	CPU	Intel Core i7-7600U(Dual Core, 2.80Gz, 4MB cache)
	OS	Windows 10 Pro, 64 bit	Software	Microsoft Desktop Ed license licensed for Office Pro Plus 201* XXXX2017006552;
	Wired NIC	10:65:30:10:54:29
	Wireless NIC	10:F0:05:EB:36:79
	Bluetooth NIC	10:F0:05:EB:36:7D

TECHS	Submitted by	Kyla Aitaro	Contact	aitarok@wou.edu	88925
	Primary Technician		Contact	rmartinis22@wou.edu	88925

Tracking

Entered by	Date	Memo
Jack Martinis			Email Public
Entered by	Date	Memo
Jack Martinis	Nov 21, 2023 11:51 AM	Status changed from (6) Ready to Deliver to (5) Completed	Add Attachment
Jack Martinis	Nov 21, 2023 11:51 AM	Chelsee confirmed she got the laptop, as well as the bag / charger for the other laptop. Closing ticket.	Add Attachment
Jack Martinis	Nov 15, 2023 03:06 PM	**outgoing** Hi Chelsee, I dropped off laptop 20170878 with its bag and charger, as well as the bag and charger for 20180013 to the front desk. I hope they made their way to you, -Jack Martinis, UCS Tech.	Add Attachment
Jack Martinis	Nov 15, 2023 01:59 PM	Check back with her later to confirm she has them.	Add Attachment
Jack Martinis	Nov 15, 2023 01:59 PM	Task reassigned to Jack Martinis.	Add Attachment
Jack Martinis	Nov 15, 2023 01:59 PM	I dropped laptop off with the front desk students.	Add Attachment
Jack Martinis	Nov 15, 2023 11:47 AM	Status changed from (1) Pending to (6) Ready to Deliver	Add Attachment
Jack Martinis	Nov 14, 2023 09:39 AM	Laptop placed with a case and it's original charger in outbox. Labeled.	Add Attachment
Brady Parksion	Nov 13, 2023 02:24 PM	Computer finished reimaging, unable to find case. Placing laptop in outbox.	Add Attachment
Jack Martinis	Oct 27, 2023 01:47 PM	Imaging server down. On standby.	Add Attachment
Jack Martinis	Oct 25, 2023 05:01 PM	Will wipe it when I'm back in office and the imaging server is up and running :)	Add Attachment
Jack Martinis	Oct 25, 2023 05:01 PM	**incoming** Thank you Jack. wipe it clean. :)	Add Attachment
Jack Martinis	Oct 25, 2023 05:01 PM	I asked if they wanted all user data to be deleted, all data accept for hers to be deleted, or the machine to be completely wiped. She will get back to me on what she wants, it sounded like she was okay with wiping it.	Add Attachment
Jack Martinis	Oct 25, 2023 03:58 PM	computer already has m.sata blade ssd, so there isn't a better one to put in it except for a bigger GB one. I deleted the other user data except for Chelsee's, and I also gave her the option of completely wiping the computer as this would speed it up the most. Waiting to hear back, if she doesn't want that, then this is ready for a drop off.	Add Attachment
Kyla Aitaro	Oct 25, 2023 03:13 PM	stored in the INBOX shelf	Add Attachment
Kyla Aitaro	Oct 25, 2023 03:12 PM	helpdesk received: -computer -laptop charger -laptop bag	Add Attachment
Kyla Aitaro	Oct 25, 2023 03:11 PM	student worker from Student Engagement delivered device W#20170878 to be reimaged. Per Chelsea's note, if NVMe installation is needed--have the tech(s) contact her and she'll submit a purchase request.	Add Attachment